14d 2h ago
Service Desk Analyst
Zumiez·General Helpdesk/IT Support · Retail
🏢Hybrid
|Lynnwood, United States of America$21 - $25 USD/hr
linuxwindows
Service Desk Analyst
Zumiez | General Helpdesk/IT Support | Retail
Hybrid
Full Time
United States of America, Lynnwood
$21 - $25 USD/hr
Source not independently verified
Confirm the company and recruiter through an official company domain before applying. Never pay money, share one-time codes, sign out of your Apple or Google account, install apps or configuration profiles, or run code from a repository sent by a recruiter.
Position:
Service Desk Analyst
Company:
Zumiez
Compensation:
$21-$25/hr
Location:
United States, Lynnwood, Washington
Employment type:
Full Time
Work Arrangement:
Onsite
Short Summary:
The Service Desk Analyst serves as the first point of contact for all end users, providing world-class customer experience by supporting IT-related issues across store locations, field teams, home office, and distribution centers.
Responsibilities:
- Deliver a World Class Customer Experience
- Provide Technical support for the End User Tower
- Resolve common hardware, software, or network-related issues
- Provide IT support regarding POS, peripherals, LAN, WAN, and web-based applications
- Configure computer and telecommunications equipment
- Handle IT-related incidents through a ticket management system
- Document new IT procedures and maintain existing SOPs
- Provide on-call support after operating hours
Requirement:
- Customer Service experience, preferably in a retail environment
- Experience with Windows, Mac, and Linux operating systems
- Basic understanding of computer networking systems
- Bachelor's degree in IT or equivalent experience preferred
- IT technical certification preferred (A+, MCP, MCSE, or MCSA)
Benefits:
- Medical, Dental, & Vision Insurance
- Matched 401k after meeting qualifications
- Paid Parental Leave
- Sick Time
- Eligible Life Insurance
- Paid Vacation
- Stock Purchase Program
- Open, casual, pet-friendly office environment
- Employee Discount on Zumiez products
- On-site skate park and cafeteria
Service Desk Analyst
Company:
Zumiez
Compensation:
$21-$25/hr
Location:
United States, Lynnwood, Washington
Employment type:
Full Time
Work Arrangement:
Onsite
Short Summary:
The Service Desk Analyst serves as the first point of contact for all end users, providing world-class customer experience by supporting IT-related issues across store locations, field teams, home office, and distribution centers.
Responsibilities:
- Deliver a World Class Customer Experience
- Provide Technical support for the End User Tower
- Resolve common hardware, software, or network-related issues
- Provide IT support regarding POS, peripherals, LAN, WAN, and web-based applications
- Configure computer and telecommunications equipment
- Handle IT-related incidents through a ticket management system
- Document new IT procedures and maintain existing SOPs
- Provide on-call support after operating hours
Requirement:
- Customer Service experience, preferably in a retail environment
- Experience with Windows, Mac, and Linux operating systems
- Basic understanding of computer networking systems
- Bachelor's degree in IT or equivalent experience preferred
- IT technical certification preferred (A+, MCP, MCSE, or MCSA)
Benefits:
- Medical, Dental, & Vision Insurance
- Matched 401k after meeting qualifications
- Paid Parental Leave
- Sick Time
- Eligible Life Insurance
- Paid Vacation
- Stock Purchase Program
- Open, casual, pet-friendly office environment
- Employee Discount on Zumiez products
- On-site skate park and cafeteria
Required Skills
linuxwindows
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support