12d 16h ago
Technical Support Specialist
WOW 24-7·General Helpdesk/IT Support · E-commerce / Marketplace
📡Fully Remote
$1000 - $1400 USD/mo
mssqlnetworkswindows_serverzendesk
Technical Support Specialist
WOW 24-7 | General Helpdesk/IT Support | E-commerce / Marketplace
Fully Remote
Full Time
$1000 - $1400 USD/mo
Source not independently verified
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Position:
Technical Support Specialist (L1, L2, English B2+)
Company:
WOW 24-7
Compensation:
$$
Location:
Remote (Countries of Europe or Ukraine)
Employment type:
Fulltime
Work Arrangement:
Remote work; The probation period is 2 months; 2 non-fixed days off per week. 3 types of work shifts: morning 8:00−16:00, Day 16:00—0:00, night shift 0:00−8:00
Short Summary:
We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues. This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.
Responsibilities:
- Provide L1/L2 technical support via email, chat, and calls- Troubleshoot Windows environment issues and basic network connectivity problems- Perform basic MS SQL checks and validate measurement or system data- Support configuration and deployment of IoT devices/data loggers following documented procedures- Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams- Maintain accurate ticket documentation in CRM/helpdesk systems- Follow internal workflows, SLAs, and quality standards- Contribute to knowledge base creation and continuous process improvements- Collaborate with Team Leaders, QA, Operations, and Engineering
Requirement:
- Experience in L1/L2 technical support or IT service desk roles- Basic knowledge of Windows Server environments- Basic MS SQL knowledge (user-level: queries, validation, data checks)- Fundamental understanding of network technologies and protocols- Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)- Confident in written and spoken English- Independent, reliable, and detail-oriented working style- Technical and solution-oriented mindset- Strong interpersonal and communication skills
Benefits:
Would be a plus: Experience with Zendesk and similar ticketing platforms, Previous BPO / outsourcing experience, Technical education or certifications, Experience supporting SaaS or hardware-enabled products, Familiarity with structured troubleshooting methodologies
Technical Support Specialist (L1, L2, English B2+)
Company:
WOW 24-7
Compensation:
$$
Location:
Remote (Countries of Europe or Ukraine)
Employment type:
Fulltime
Work Arrangement:
Remote work; The probation period is 2 months; 2 non-fixed days off per week. 3 types of work shifts: morning 8:00−16:00, Day 16:00—0:00, night shift 0:00−8:00
Short Summary:
We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues. This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.
Responsibilities:
- Provide L1/L2 technical support via email, chat, and calls- Troubleshoot Windows environment issues and basic network connectivity problems- Perform basic MS SQL checks and validate measurement or system data- Support configuration and deployment of IoT devices/data loggers following documented procedures- Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams- Maintain accurate ticket documentation in CRM/helpdesk systems- Follow internal workflows, SLAs, and quality standards- Contribute to knowledge base creation and continuous process improvements- Collaborate with Team Leaders, QA, Operations, and Engineering
Requirement:
- Experience in L1/L2 technical support or IT service desk roles- Basic knowledge of Windows Server environments- Basic MS SQL knowledge (user-level: queries, validation, data checks)- Fundamental understanding of network technologies and protocols- Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)- Confident in written and spoken English- Independent, reliable, and detail-oriented working style- Technical and solution-oriented mindset- Strong interpersonal and communication skills
Benefits:
Would be a plus: Experience with Zendesk and similar ticketing platforms, Previous BPO / outsourcing experience, Technical education or certifications, Experience supporting SaaS or hardware-enabled products, Familiarity with structured troubleshooting methodologies
Required Skills
mssqlnetworkswindows_serverzendesk
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support