Advanced Technical Support Specialist

Position:
Advanced Technical Support Specialist

Company:
SupportYourApp

Location:
Argentina, Buenos Aires
Mexico, Mexico City
Chile, Santiago Metropolitan Region
Colombia, Cali
Peru, Callao Region
Brazil, State of Santa Catarina

Employment type:
Contract

Work Arrangement:
Remote

Short Summary:
Join SupportYourApp as an Advanced Technical Support Specialist and thrive in a multicultural environment while working from home.

Responsibilities:
- Deliver outstanding technical support via emails, phone calls, and chats
- Take ownership of customer-reported technical issues, investigating and resolving them
- Analyze and troubleshoot technical inquiries, identify root causes, and provide effective solutions
- Escalate complex issues to appropriate internal teams with timely follow-up
- Maintain accurate documentation of incidents, bugs, maintenance activities, and resolutions
- Coordinate and support on-site activities involving technicians, customers, and subcontractors
- Contribute to and maintain the company’s support knowledge base

Requirement:
- Excellent English communication skills (C1 for both spoken and written)
- 1–3 years of proven experience in Technical Support, Systems Administration, or Advanced Technical Support
- Strong hands-on experience with Linux and Windows operating systems using the command line (CLI)
- Confidence navigating, analyzing, and interpreting system logs
- Excellent analytical and problem-solving skills
- Solid understanding of hardware, operating systems, and networking
- Ability to adapt quickly to new technologies
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Balance between project workload and personal time
- Responsive leadership interested in your development
- A culture built on trust, with no time-tracking requirements