12d 19h ago
Solutions Support Engineer
Wiz·General Helpdesk/IT Support · Cybersecurity
📡Remote In-Country
|Irelandgolangjavajavascriptkubernetes+3
Solutions Support Engineer
Wiz | General Helpdesk/IT Support | Cybersecurity
Remote In-Country
Full Time
Ireland
Source not independently verified
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Position:
Solutions Support Engineer
Company:
Wiz
Location:
Ireland
Employment type:
Remote
Short Summary:
As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform, investigating complex issues across cloud infrastructure, workload protection, vulnerability management, and runtime defense.
Responsibilities:
- Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security.
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
- Diagnose workload scanning and runtime security issues.
- Analyze vulnerability findings and support shift-left security workflows.
- Design and implement automation that scales the support offering.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Requirement:
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- 2+ years working with cloud platforms (AWS, Azure, GCP).
- 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters.
- Strong understanding of cloud security fundamentals.
- Experience reading and debugging code in one or more programming languages.
- Proficiency with command-line tools and Linux operating system environments.
- Familiarity with the current AI landscape.
Benefits:
- Equal opportunity employer.
- No visa sponsorship offered.
Solutions Support Engineer
Company:
Wiz
Location:
Ireland
Employment type:
Remote
Short Summary:
As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform, investigating complex issues across cloud infrastructure, workload protection, vulnerability management, and runtime defense.
Responsibilities:
- Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security.
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
- Diagnose workload scanning and runtime security issues.
- Analyze vulnerability findings and support shift-left security workflows.
- Design and implement automation that scales the support offering.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Requirement:
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- 2+ years working with cloud platforms (AWS, Azure, GCP).
- 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters.
- Strong understanding of cloud security fundamentals.
- Experience reading and debugging code in one or more programming languages.
- Proficiency with command-line tools and Linux operating system environments.
- Familiarity with the current AI landscape.
Benefits:
- Equal opportunity employer.
- No visa sponsorship offered.
Required Skills
golangjavajavascriptkubernetespythonshellterraform
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support