12d 10h ago
Mobile Service Assurance Engineer
Vodafone·General Helpdesk/IT Support · Telecommunications
🏢Hybrid
|Bengaluru, Indiadotnettroubleshooting
Mobile Service Assurance Engineer
Vodafone | General Helpdesk/IT Support | Telecommunications
Hybrid
Full Time
India, Bengaluru, Pune
Source not independently verified
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Position:
Mobile Service Assurance Engineer
Company:
Vodafone
Location:
India, Bengaluru or Pune
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
We are seeking a Mobile Service Assurance Engineer to join our Vodafone Network Operations Managed Services team in Bangalore or Pune. This role focuses on proactive and reactive support for Vodafone’s Mobile Service Assurance Team (MSAT), helping to identify, investigate, and resolve customer-impacting mobile network faults across mobile services.
Responsibilities:
- Proactively monitor mobile service alarms, investigate service degradation, and initiate actions to reduce customer impact.
- Investigate, triage, and progress mobile network faults raised through Customer Operations and internal ticketing systems.
- Manage incidents throughout their lifecycle, including diagnosis, impact assessment, prioritisation, escalation, and resolution tracking.
- Collaborate with second-line support teams, engineering functions, and external vendors to resolve complex technical issues.
- Provide accurate and timely updates in fault management platforms and operational reporting tools.
- Identify recurring fault trends and contribute to continuous improvement initiatives across operational processes.
Requirement:
- 2+ years of experience in telecommunications, network operations, service assurance, or a related technical environment.
- Experience monitoring, analysing, and responding to mobile service alarms.
- Good understanding of GSM, LTE, and 5G technologies.
- Knowledge of mobile network architecture across RAN and Core domains.
- Strong analytical and troubleshooting skills, with the ability to correlate issues across multiple network domains.
- Effective written and verbal communication skills in English.
Benefits:
- Opportunity to work within a critical operational team supporting customer-facing mobile services.
- Exposure to advanced mobile network technologies across GSM, LTE, and 5G environments.
- Involvement in large-scale service assurance and fault management activities across a complex telecommunications network.
- Opportunity to contribute to service improvement and operational excellence initiatives.
Mobile Service Assurance Engineer
Company:
Vodafone
Location:
India, Bengaluru or Pune
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
We are seeking a Mobile Service Assurance Engineer to join our Vodafone Network Operations Managed Services team in Bangalore or Pune. This role focuses on proactive and reactive support for Vodafone’s Mobile Service Assurance Team (MSAT), helping to identify, investigate, and resolve customer-impacting mobile network faults across mobile services.
Responsibilities:
- Proactively monitor mobile service alarms, investigate service degradation, and initiate actions to reduce customer impact.
- Investigate, triage, and progress mobile network faults raised through Customer Operations and internal ticketing systems.
- Manage incidents throughout their lifecycle, including diagnosis, impact assessment, prioritisation, escalation, and resolution tracking.
- Collaborate with second-line support teams, engineering functions, and external vendors to resolve complex technical issues.
- Provide accurate and timely updates in fault management platforms and operational reporting tools.
- Identify recurring fault trends and contribute to continuous improvement initiatives across operational processes.
Requirement:
- 2+ years of experience in telecommunications, network operations, service assurance, or a related technical environment.
- Experience monitoring, analysing, and responding to mobile service alarms.
- Good understanding of GSM, LTE, and 5G technologies.
- Knowledge of mobile network architecture across RAN and Core domains.
- Strong analytical and troubleshooting skills, with the ability to correlate issues across multiple network domains.
- Effective written and verbal communication skills in English.
Benefits:
- Opportunity to work within a critical operational team supporting customer-facing mobile services.
- Exposure to advanced mobile network technologies across GSM, LTE, and 5G environments.
- Involvement in large-scale service assurance and fault management activities across a complex telecommunications network.
- Opportunity to contribute to service improvement and operational excellence initiatives.
Required Skills
dotnettroubleshooting
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support