Help Desk Specialist

Position:
IT Help Desk Specialist

Company:
Uni Systems

Location:
France, Paris

Employment type:
Full time

Short Summary:
At Uni Systems, we are looking for a Help Desk Specialist to join our UniQue team, acting as the contact point for users with IT-related requests or issues.

Responsibilities:
- Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk
- Log tickets for end users via e-mail, phone, Teams or in person
- Work with third-party vendors to resolve incidents
- Manage user accounts, access and group membership over various systems
- Document processes and add to the knowledge base
- Manage hardware assets and the asset inventory
- Assist users in setting up meetings and video calls

Requirement:
- 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role
- Strong knowledge of IT service management principles and ITIL practices; ITIL certification is mandatory
- Hands-on experience with Microsoft Azure and Microsoft 365 environments
- Practical experience with Microsoft Entra ID (Azure AD)
- Experience with Microsoft Intune for device management
- Familiarity with Azure Virtual Desktop (AVD)
- Strong troubleshooting and problem-solving skills
- Ability to create and maintain technical documentation
- Good communication and interpersonal skills
- Excellent command of written and spoken English

Benefits:
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination.