Laboratory Technician

St. John's University | General Helpdesk/IT Support | Higher Education

On-site

Full Time

United States of America, Queens, New York City

$55k - $65k USD/yr

Source not independently verified

Confirm the company and recruiter through an official company domain before applying. Never pay money, share one-time codes, sign out of your Apple or Google account, install apps or configuration profiles, or run code from a repository sent by a recruiter.

About the Department

St. John’s, established in 1870, has two New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission.? As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.? We will become an even stronger university as we enhance equity at every level of our institution.?Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

College of Pharmacy & Health Sciences

Simulation & Virtual Reality Laboratory Technician

The Simulation & Virtual Reality Laboratory Technician works under the supervision of the College of Pharmacy & Health Sciences Director of the Simulation Center to provide ongoing technical support for simulation and virtual reality delivery. This person is responsible for audio-visual (A/V) equipment evaluation, support, maintenance and setup; computer software support for simulation equipment as well as mannequins used in the simulation program. Major areas of responsibility include collaborating with the Director of the Simulation Center and College faculty to assist in the implementation and evaluation of technologies required for simulation programs using industry standards and established best practice standards; operating computer manikins, related operating software, programming needs and A/V equipment; and locating medical supplies needed to enhance delivery of simulation activities (e.g. IV supplies, pumps, dressings, etc.).

Position Duties

Sets up simulation equipment and other learning technologies to meet the needs of faculty and students.

Prepares supplies and equipment needed for simulation labs.

Clean-up supplies, equipment, and mannequins once the simulation lab is complete.

Restock simulation lab supplies/carts as needed for each lab.

Operates and maintains computer hardware and audio-video recording systems.

Handles simulation equipment with the ability to follow medical aspects of scenario and make appropriate adjustments based on participant’s actions.

Aids faculty with human patient simulation labs and virtual reality labs including organization and preparation

Identifies and implements solutions to problems related to simulation equipment, computer hardware, and software.

Repairs and maintains equipment as required or initiates repairs for equipment under warranty.

Communicates with manufacturers regarding maintenance, repairs, updates, and technology changes as directed by the Director of the Simulation Center.

Conveys both technical and non-technical matters effectively in person and in writing with a diverse population.

Remains current with technical and professional skills by attending continuing education and training courses.

Acquires and maintains skills and knowledge related to existing and newly acquired technologies in the College of Pharmacy & Health Sciences.

Researches specifications for hardware and software products and must be aware of software licensing laws and requirements.

Assists in maintaining reference materials for the simulation equipment and related audio-visual and computer hardware and software.

Helps in maintaining an accurate inventory of simulation equipment including mannequins, hardware, and software.

Trains faculty in operation of equipment as needed and develops quick-guide reference aids for faculty.

Participates in College and University open houses, recruitment, student, and other College events as needed.

Contributes effectively to a positive work environment that demonstrates and supports a learning-centered environment.

Promotes and models a team approach in the conduct of daily operations within the College of Pharmacy & Health Sciences.

Reinforces and maintains high ethical standards of conduct and procedures to assist in ensuring the security of the College's technology assets and data.

Performs other duties as assigned by the Director of the Simulation Center.

Minimum Qualifications

Required Qualifications:

Bachelor's degree in information technology, communications, related field or equivalent experience or Associate degree with five years of related work experience, preferably experience with healthcare simulation.

Minimum of two years of IT support experience in the use of Microsoft Office applications (Word, Excel, PowerPoint, Windows Media, etc.) and have the ability to trouble shoot complex hardware/ software issues.

Excellent oral, written, and interpersonal communication skills, including a demonstrated ability to provide clear, concise directions and to communicate highly technical information to a technically diverse population.

Ability to lift up to 50 lbs., with or without accommodations.

Proven ability to maintain departmental records and facilities.

Demonstrated ability to deal tactfully and effectively with administrators, faculty, students, sales representatives, and other personnel.

Other Qualifications

In compliance with NYC’s Pay Transparency Act, the annual salary range for this position is $55,000 - $65,000. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

*Important Note- St. John’s is NOT an E-Verify Employer

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.

St. John’s University is an Equal Opportunity Employer.?All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.

Required Skills

excel

Required Languages

🇬🇧 English

Key competency: General Helpdesk/IT Support