Technical Account Manager

Position:
Technical Account Manager

Company:
SOTI

Location:
India, Gurgaon

Employment type:
Full time

Short Summary:
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Responsibilities:
- Develop and maintain strong relationships with Enterprise customers (up to 5,000 devices).
- On-board Enterprise customers and establish processes for contacting TAM.
- Deliver Quarterly Business Reviews and provide ad-hoc technical consultancy.
- Oversee customer-requested Root Cause Analysis (RCA's) for Priority 1 Cases.
- Create and maintain Business Profiles and contribute to Webinars.
- Undertake Discovery Calls and hold requirement gathering sessions.
- Document all communication and progress against service delivery.
- Create and maintain Knowledge base documents and assist new hires.
- Complete necessary SRT Manifest Testing for SOTI One Platform products.

Requirement:
- Minimum 4+ years in advanced technical positions with direct customer advocacy experience.
- Strong interest in mobility and understanding of mobile technologies.
- Excellent problem-solving and analytical skills.
- Solid communication skills and ability to build relationships with large enterprises.
- Experience in technical documentation and ability to multitask.
- Proactive with minimal supervision and robust understanding of Networking concepts.

Benefits:
Not specified