Field Service Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Service Engineer for a solution-focused team of Applications, Information Solutions and Engineering Specialists in the Central East of the UK (Grimsby, Scunthorpe, Lincoln). Are you looking for an exciting challenge in a key support role within a team of experts across many high-profile customer accounts in which the work you do matters? This is a Field Service Engineer role that supports customers in the Central East region of the UK. You will be part of a team of Applications, Information Solutions and Engineering Specialists who provide a proactive solution approach to support, covering implementation, technical systems support, analytical reviews, and administrative duties. Other key areas of responsibility for the team will also be reactive support, troubleshooting, and preventative maintenance. Your role will encompass providing comprehensive, whole solution-focused support for a diverse range of medical diagnostic equipment on a 7-day support model. From installation, fault diagnosis, repair, preventative maintenance and customer training, you'll play a vital role in shaping the future of healthcare delivery. For this position, you will ideally be based in the Central East region of the UK (Grimsby, Scunthorpe, Lincoln). Requirements: You should be resilient and tenacious, you thrive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With a passion for insights and strong analytical skills, you are at ease working with technical, scientific and numeric information. Qualified Engineer with a proven track record in servicing high-value capital equipment. Equivalent qualification to an HNC/HND level or above in Electrical/Mechanical Engineering is desirable. Possess a confident working approach and a customer-centric mindset, with the ability to thrive in a dynamic, fast-paced environment. Demonstrate the ability to build productive relationships and navigate complex matrix environments with ease. Ability to work successfully within a multi-disciplinary team to deliver a whole-solution service support to customers. You will be expected to work closely with your team and all other areas of Roche to provide a best-in-class service for our customers. Responsibilities: Empower Yourself: Take charge of providing technical support for electrical/mechanical medical diagnostic equipment, ensuring optimal performance and reliability. Deliver Impact: Engage in fault diagnosis, repair, preventative maintenance, and installation activities, both on-site and remotely. Build Connections: Represent Roche Diagnostics with professionalism and integrity at client sites, fostering strong, trust-based relationships. Make a Difference: Collaborate with customers in NHS/University laboratories and private service providers to enhance their operational efficiency and patient care outcomes. Benefits: Unlock Your Potential: Enjoy a competitive salary and a comprehensive benefits package, coupled with exciting opportunities for career advancement and personal growth. Invest in Yourself: Access our renowned product training program and receive continuous support to enhance your knowledge, skills, and potential. Join the Journey: Be part of a pioneering team dedicated to shaping the future of healthcare delivery and making a tangible impact on patient care outcomes. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.