Support Engineer

Position:
Support Engineer

Company:
New Era Technology

Location:
Australia

Employment type:
Full-time

Work Arrangement:
Onsite, four days per week

Short Summary:
Join New Era Technology, where we prioritize a people-first culture. As a Support Engineer, you will provide technical support to clients, ensuring effective solutions and exceptional customer service.

Responsibilities:
- Provide remote and onsite support for client networks, systems, servers, and IT infrastructure.
- Troubleshoot, diagnose, and resolve hardware, software, network, and system issues.
- Install, configure, maintain, and upgrade PCs, servers, network equipment, and cloud platforms.
- Manage Windows Server environments and user identities.
- Support system deployments, upgrades, and maintenance activities.
- Maintain secure and high-performing client environments through proactive monitoring.
- Collaborate with end users and stakeholders to deliver effective technical solutions.
- Manage tickets and contribute to continuous improvement initiatives.

Requirement:
- 3+ years' experience supporting and administering Windows Server environments.
- Experience in IT support within school or education environments.
- Proven experience in server management and virtual machine environments.
- Strong system administration skills across Microsoft technologies.
- Excellent problem-solving, troubleshooting, and organizational skills.
- Willingness to travel to client sites as required.
- Relevant IT qualifications, certifications, or equivalent industry experience.

Benefits:
- Friendly team environment with a strong technical support network.
- Broad range of options for training and developing IT skills.
- Opportunity to work with the latest technologies.
- Internal career growth for high performers.
- Comprehensive Employer Assistance Program.
- Bonuses and incentives for upskilling.