11d 9h ago
Support Engineer
New Era Technology·General Helpdesk/IT Support · Information Technology
🏢On-site
|Napier, New Zealandfirewalls
Support Engineer
New Era Technology | General Helpdesk/IT Support | Information Technology
On-site
Full Time
New Zealand, Napier, Wellington
Position:
Entry Level Support Engineer
Company:
New Era Technology
Location:
New Zealand, Napier
Employment type:
Full-time
Work Arrangement:
On-site
Short Summary:
Join New Era Technology as an Entry Level Support Engineer, where you will be the first point of contact for IT-related issues in the education sector, providing excellent customer service and technical support.
Responsibilities:
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)- Diagnose and troubleshoot technical issues reported by clients.- Document and track client issues using a ticketing system.- Escalate unresolved issues to appropriate teams and follow up until resolution.- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Requirement:
- Must be a NZ Citizen or hold permanent residency- Must have a NZ Driver's License (Full or Restricted)- Practical technical knowledge in supporting and implementing: - Windows 11 - Windows Server 2022 - Azure Active Directory - Firewalls (FortiGate) - Switching (Ruckus, HP, Allied Telesis) - Wireless (Ruckus, Aruba/HP, Aerohive) - Printers/Copiers
Benefits:
- A friendly team environment with a strong technical support network.- Opportunity to work with the IT industry's latest technologies.- Internal career growth for high performers and IT super-stars.- An opportunity to earn while you learn with our Certification Bonus Program.- EAP Program – Raise limited. Three free sessions per year.- Cost price on products from our suppliers.- Referral Bonus Initiative.- School holiday – Projects and Training opportunities.
Entry Level Support Engineer
Company:
New Era Technology
Location:
New Zealand, Napier
Employment type:
Full-time
Work Arrangement:
On-site
Short Summary:
Join New Era Technology as an Entry Level Support Engineer, where you will be the first point of contact for IT-related issues in the education sector, providing excellent customer service and technical support.
Responsibilities:
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)- Diagnose and troubleshoot technical issues reported by clients.- Document and track client issues using a ticketing system.- Escalate unresolved issues to appropriate teams and follow up until resolution.- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Requirement:
- Must be a NZ Citizen or hold permanent residency- Must have a NZ Driver's License (Full or Restricted)- Practical technical knowledge in supporting and implementing: - Windows 11 - Windows Server 2022 - Azure Active Directory - Firewalls (FortiGate) - Switching (Ruckus, HP, Allied Telesis) - Wireless (Ruckus, Aruba/HP, Aerohive) - Printers/Copiers
Benefits:
- A friendly team environment with a strong technical support network.- Opportunity to work with the IT industry's latest technologies.- Internal career growth for high performers and IT super-stars.- An opportunity to earn while you learn with our Certification Bonus Program.- EAP Program – Raise limited. Three free sessions per year.- Cost price on products from our suppliers.- Referral Bonus Initiative.- School holiday – Projects and Training opportunities.
Required Skills
firewalls
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support