12d 4h ago
Technical Support
Moxa·General Helpdesk/IT Support · Industrial Automation
🏢Hybrid
|Munich, Germanysalesforce
Technical Support
Moxa | General Helpdesk/IT Support | Industrial Automation
Hybrid
Part Time
Germany, Munich
Source not independently verified
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Position:
Working Student Technical Support (f/m/d)
Company:
Moxa
Location:
Germany, Munich
Employment type:
Part Time, Contract
Work Arrangement:
Onsite
Short Summary:
Moxa is seeking a motivated Working Student to support customers with technical issues and provide excellent customer service. This role offers practical experience in technical support for those pursuing a degree and passionate about technology.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or chat.- Assist users in resolving technical questions.- Analyze technical problems reported by users.- Document technical issues and solutions via Salesforce.- Communicate technical information clearly to non-technical users.- Collaborate with technical support team members and cross-functional teams.- Contribute to a knowledge base for efficient problem resolution.
Requirement:
- Enrolled in a relevant bachelor's or master's degree program in IT, networking, or related field.- Basic understanding of switching and routing technologies.- Excellent English communication skills; German is a plus.- Customer-focused attitude and commitment to quality support.
Benefits:
- Gain practical industry experience in a professional technical support environment.- Exposure to various technical issues and problem-solving scenarios.- Mentorship from experienced technical support professionals.- Development of communication and customer service skills.- Work-life balance with 30 vacation days and flexible arrangements.- Modern office environment with team-building events.
Working Student Technical Support (f/m/d)
Company:
Moxa
Location:
Germany, Munich
Employment type:
Part Time, Contract
Work Arrangement:
Onsite
Short Summary:
Moxa is seeking a motivated Working Student to support customers with technical issues and provide excellent customer service. This role offers practical experience in technical support for those pursuing a degree and passionate about technology.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or chat.- Assist users in resolving technical questions.- Analyze technical problems reported by users.- Document technical issues and solutions via Salesforce.- Communicate technical information clearly to non-technical users.- Collaborate with technical support team members and cross-functional teams.- Contribute to a knowledge base for efficient problem resolution.
Requirement:
- Enrolled in a relevant bachelor's or master's degree program in IT, networking, or related field.- Basic understanding of switching and routing technologies.- Excellent English communication skills; German is a plus.- Customer-focused attitude and commitment to quality support.
Benefits:
- Gain practical industry experience in a professional technical support environment.- Exposure to various technical issues and problem-solving scenarios.- Mentorship from experienced technical support professionals.- Development of communication and customer service skills.- Work-life balance with 30 vacation days and flexible arrangements.- Modern office environment with team-building events.
Required Skills
salesforce
Required Languages
🇬🇧 English, 🇩🇪 German
Key competency: General Helpdesk/IT Support