Associate Agent

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working. Because we care about our candidates, employees and customers, we include an in-person meeting as part of our hiring process. It’s one of the ways we live our mission to “Protect What’s Real.”

At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.​ We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs.

As an Associate Agent, you will work from our Leeds office reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.

Location: Leeds City Centre, LS1, Financial District, with opportunities to work from home when designated

Please note this role requires working in a Secure Environment where personal devices such as mobile phones are prohibited. (You will be able to access to your phones and devices outside the designated secure workspace)

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features
• Work onsite in our secure office in Leeds, with highly regulated information

• A collaborative, detail-oriented individual
• Continuous learner who values a new challenge
• Effective communicator
• Highly focused, with exceptional attention to detail
• Calm and composed under pressure
• Committed to ongoing personal and professional development
• Punctual, reliable, and highly conscientious

• Strong IT literacy
• Strong accurate typing abilities
• Able to work towards targets and performance metrics
• Comfortable adapting to frequent procedural updates
• Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)
• Eligible to work in the UK
• Three references (employment or academic)
• Able to reliably commute to LS1, Leeds

• Previous office experience in administration or data entry
• An understanding of GDPR
• Criminology background
• Working knowledge of the KYC industry

• Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.
• Health and Wellness: Full private medical coverage and life insurance.
• Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.
• Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.
• Work-Life Balance: Competitive hourly annual leave allowance.
• Culture and Community: Engaging social events
• Employee stock purchase plan
• Paid volunteer time
• Referral programme

• Dependent on shift pattern
• Some weekend, evening and bank holiday availability required
• 9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
• Ability to commute: Must be able to reliably commute to Leeds LS1

We take pride in enabling career growth in an environment of innovation and teamwork.  Our commitment to all Mitekians is to do meaningful work that matters.  Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.  We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 

Benefit offerings – may vary based on geographic location

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics 

Financial future: retirement/pension plan contributions, MTK stock plan participation  

Income protection: life event & disability coverage 

Paid time off: generous annual leave, company holidays, volunteer time off 

Learning: e-learning license, tuition reimbursement, hackathons 

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance 

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!