Product Operations Manager

About the Team
The Safety Product (or Platform Responsibility)team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.

- Drive complex risk governance projects independently, define the safety operations roadmap, set success metrics (e.g., risk recall, precision, false positive rate), and partner across the organization to develop and execute action plans;
- Focus on designing, implementing, and optimizing risk governance strategies specifically for the recommendation phase (e.g., feed distribution). Balance safety interventions with creator experience to minimize false positives and unwarranted visibility restrictions;
- Leverage data analysis methodologies to monitor operational health, identify emerging risks in the recommendation ecosystem, and conduct deep dives into creator appeal cases (false positives) to iterate on distribution rules and policies
- Work closely with Recommendation Algorithm, Product and Policy to operationalize new safety initiatives, manage escalations, and protect authentic creators from over-enforcement.

Minimum Qualifications
- Bachelor's degree or above.
- Familiarity with Trust & Safety operations, content governance, or recommendation ecosystem risk management. Experience in managing operational metrics and risk control strategies is highly preferred.
- Strong empathy for creators. Experience in handling false positive analysis, creator appeals, or ecosystem health operations.
- Ability to design and improve operational processes based on evidence; proven track record of delivering process optimizations that improve efficiency, quality, and user/creator experience.
- Good project management, stakeholder management, and communication skills; able to influence and unite cross-functional teams to resolve complex operational issues.

Preferred Qualifications
- Strong and proven data analysis skills for process optimization and workflow design (e.g., SQL, Excel, data visualization).
- A solid understanding of how recommendation algorithms distribute content, and the ability to conduct trade-off analysis (e.g., safety risk vs. creator impact/content liquidity).

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request