Client Services Administrator

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

We are looking for a highly organised, detail-driven and creative Client Services Administrator to support our Account Management team in the MENA region.

The ideal candidate is a strong administrator who is confident working with PowerPoint, Adobe, Canva and Excel, has an eye for presentation and design, and enjoys turning information into polished, professional client-facing materials.

You will be responsible for supporting a team of key account managers in their daily client requests, including creating support documents and maintaining databases. Additionally, you will play a vital role in generating monthly client reports, ensuring accuracy, and identifying and rectifying any program errors or inconsistencies.

This is an internal administrative support role and does not involve managing a portfolio of clients, front-desk duties, call-centre work or regular direct client contact.

Location: Remote/Hybrid, to be based in Dubai 

Hours: Hours: 8.30am to 5.30pm

Account Management Support

• Provide day-to-day administrative support to the Account Management team

• Prepare and update client presentations, reports, proposals and supporting materials

• Coordinate administrative requirements for new client onboarding and programme launches

• Maintain accurate client records, databases and internal documentation

• Support Account Managers with ad-hoc client and programme requests

• Coordinate internal follow-ups and ensure deadlines and deliverables are tracked

Reports & Data

• Prepare monthly and quarterly client reports

• Review reports and documentation for accuracy, consistency and presentation quality

• Identify data inconsistencies or programme errors and coordinate corrections

• Maintain trackers, spreadsheets and internal reporting tools

Marketing & Creative Support

• Create and adapt professional presentations, flyers, posters, invitations and other client-facing materials

• Support Account Managers with marketing and engagement materials for client programmes

• Edit and format existing materials using Adobe, Canva and PowerPoint

• Ensure documents and communications follow brand guidelines and maintain a consistently professional look and feel

Administration & Coordination

• Process and track invoices and supporting documentation

• Maintain organised digital files and client documentation

• Coordinate multiple requests and priorities across the Account Management team

• Help improve administrative processes, templates and ways of working

• Advanced working proficiency in Microsoft Excel, PowerPoint, Canva, and Adobe is a requirement (non-negotiable)

• Strong previous experience in administration, team support, sales support, marketing administration or a similar coordination role

• Advanced Microsoft PowerPoint skills with the ability to create polished, professional presentations

• Strong working knowledge of Adobe Acrobat / Adobe tools

• Experience using Canva

• Strong Microsoft Excel skills

About You: 

• Excellent written English

• Exceptional attention to detail and accuracy

• Strong organisational and time-management skills

• Ability to manage multiple requests and deadlines simultaneously

• Comfortable working independently in a fast-paced environment

• Proactive, resourceful and solutions-focused approach

• Flexibility to adapt to changing priorities and business needs

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the UAE or MENA. will be consistent with UAE or MENA law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.