13d 15h ago
Technical Support Engineer
LucidLink·General Helpdesk/IT Support · Cloud Computing
🏢Hybrid
|United States of Americafrom $96k USD/yr
awslinuxmacostroubleshooting+2
Technical Support Engineer
LucidLink | General Helpdesk/IT Support | Cloud Computing
Hybrid
Full Time
United States of America
from $96k USD/yr
Source not independently verified
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Position:
Technical Support Engineer, L2
Company:
LucidLink
Compensation:
$96k/yr
Location:
United States, San Francisco
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Joining LucidLink as a Technical Support Engineer (Level 2) you will be responsible for ensuring that all inbound support requests are promptly answered, triaged, and internally escalated as required. You will be the primary point of contact for our customers through various channels - email, chat, and phone.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Resolving cases, tracking the progress, and providing required follow-up.
- Working with other teams to ensure a consistent and high-quality level of support.
- Knowing our product inside out and being able to answer customer questions in a wide variety of areas.
- Analyzing how customers are using our services and making recommendations based on customer needs.
Requirement:
- At least 2 years of experience as Technical Support or a similar position.
- Fluent English both written and spoken.
- Experience supporting products in desktop applications environments (macOS, Windows, Linux).
- Experience reproducing clients’ issues and leading debug sessions in live calls with customers.
- Knowledge in cloud environments (e.g., AWS), networking, storage.
Benefits:
- Flexible PTO.
- Competitive salary.
- Stock options.
- Full health coverage.
- Strong work-life balance.
Technical Support Engineer, L2
Company:
LucidLink
Compensation:
$96k/yr
Location:
United States, San Francisco
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Joining LucidLink as a Technical Support Engineer (Level 2) you will be responsible for ensuring that all inbound support requests are promptly answered, triaged, and internally escalated as required. You will be the primary point of contact for our customers through various channels - email, chat, and phone.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Resolving cases, tracking the progress, and providing required follow-up.
- Working with other teams to ensure a consistent and high-quality level of support.
- Knowing our product inside out and being able to answer customer questions in a wide variety of areas.
- Analyzing how customers are using our services and making recommendations based on customer needs.
Requirement:
- At least 2 years of experience as Technical Support or a similar position.
- Fluent English both written and spoken.
- Experience supporting products in desktop applications environments (macOS, Windows, Linux).
- Experience reproducing clients’ issues and leading debug sessions in live calls with customers.
- Knowledge in cloud environments (e.g., AWS), networking, storage.
Benefits:
- Flexible PTO.
- Competitive salary.
- Stock options.
- Full health coverage.
- Strong work-life balance.
Required Skills
awslinuxmacostroubleshootingvirtualizationwindows
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support