11d 14h ago
Global Service Desk Analyst
Long View·General Helpdesk/IT Support · IT Services
📡Remote In-Country
|Canada$22 - $24 USD/hr
customer_service
Global Service Desk Analyst
Long View | General Helpdesk/IT Support | IT Services
Remote In-Country
Contract
Canada
$22 - $24 USD/hr
Position:
Global Service Desk Analyst - Spanish Bilingual
Company:
Long View
Compensation:
$22 - $24 an hour
Location:
Canada
Employment type:
Temporary Employee
Work Arrangement:
Remote
Short Summary:
We are looking for a professional and eager Spanish Bilingual Global Service Desk Analyst for our Integrated Global Services team located across Canada. You will provide tier I support for all IT and communications systems in use with the service desk, impacting Long View's success through service excellence.
Responsibilities:
- Submit fully documented customer issues into a ticket management system
- Analyze symptoms, determine urgency, and provide resolution when possible
- Dispatch incidents to the appropriate Tier II support group when first call resolution is not possible
- Manage incidents through their lifecycle
- Understand and assist with all internal and external escalations
- Look for process improvement opportunities and follow up with peers and leads
Requirement:
- 2+ years of experience in a technical support role providing tier I support
- Fluency in Spanish and English in a professional environment
- Excellent bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service
- Willingness to work over weekends
Benefits:
- Great people and culture
- Recognition programs
- FUN
Global Service Desk Analyst - Spanish Bilingual
Company:
Long View
Compensation:
$22 - $24 an hour
Location:
Canada
Employment type:
Temporary Employee
Work Arrangement:
Remote
Short Summary:
We are looking for a professional and eager Spanish Bilingual Global Service Desk Analyst for our Integrated Global Services team located across Canada. You will provide tier I support for all IT and communications systems in use with the service desk, impacting Long View's success through service excellence.
Responsibilities:
- Submit fully documented customer issues into a ticket management system
- Analyze symptoms, determine urgency, and provide resolution when possible
- Dispatch incidents to the appropriate Tier II support group when first call resolution is not possible
- Manage incidents through their lifecycle
- Understand and assist with all internal and external escalations
- Look for process improvement opportunities and follow up with peers and leads
Requirement:
- 2+ years of experience in a technical support role providing tier I support
- Fluency in Spanish and English in a professional environment
- Excellent bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service
- Willingness to work over weekends
Benefits:
- Great people and culture
- Recognition programs
- FUN
Required Skills
customer_service
Required Languages
🇬🇧 English, 🇪🇸 Spanish
Key competency: General Helpdesk/IT Support