IT Technician

Position:
IT Technician – Night Shift

Company:
Strategic Staffing Solutions (S3)

Location:
United States, Detroit, MI

Employment type:
Contract

Work Arrangement:
Hybrid schedule

Short Summary:
The IT Technician performs a variety of routine to moderately complex tasks to support the stable operation of various in-house IT environments, diagnosing and resolving IT problems in a timely manner.

Responsibilities:
- Assists in the identification, analysis, resolution, and implementation of solutions that assist clients in performing critical business functions.
- Utilizes appropriate tools to monitor, install, or repair a variety of IT-related equipment.
- Provides planning and time estimates for work assignments.
- Participates in writing reports, documentation, and technical proposals.
- Works as a team member and utilizes team building skills.
- Assists with the development of training and information materials.
- Aids in establishing benchmarks related to performance metrics.
- Promotes continuous improvement philosophy within Information Technology.
- Utilizes various Operating System principles and tools to improve process design.

Requirement:
- Communicates effectively both orally and in writing with individuals at all levels.
- Solid customer support and telephone skills.
- Strong analytical, organizational, and problem-solving skills.
- Understanding of IT industry, emerging technologies, and accepted IT processes.
- Ability to work in a team, project, and/or matrixed structure.
- May be required to perform shift work alone/with limited supervision.
- Preferred: Degree in an Information Technology related field.

Compensation:
Not specified