11d 6h ago
Customer Solutions Specialist
impact.com·General Helpdesk/IT Support · Technology
📡Remote In-Country
|Kuala Lumpur, Malaysiaaffiliate_marketingapiscssdata+2
Customer Solutions Specialist
impact.com | General Helpdesk/IT Support | Technology
Remote In-Country
Full Time
Malaysia, Kuala Lumpur
Position:
New Customer Solutions Specialist (Technical Support)
Company:
impact.com
Location:
Malaysia, Kuala Lumpur
Employment type:
Not specified
Work Arrangement:
Not specified
Short Summary:
At impact.com, we are passionate about our people and technology, focused on customer success. We are the leading SaaS platform for businesses to automate partnerships and grow revenue. Join a team where your contributions are valued and work with talented individuals globally.
Responsibilities:
- Provide enterprise-level Product Support to customers and partners via chat and ticketing.
- Empower customers to maximize the platform and grow their businesses.
- Manage support cases to ensure timely resolution and follow-ups.
- Contribute to knowledge base documentation to drive best practices.
- Diagnose, troubleshoot, and identify solutions for customer and system issues.
- Become a platform expert and collaborate with cross-department teams on customer needs and product suggestions.
Requirement:
- Bachelor's degree or higher.
- Fluent in English (spoken and written).
- Excellent communicator with strong interpersonal skills.
- Organized with excellent time management.
- Team player with adaptability.
- Customer-centric with a passion for providing a great experience.
- Strong sense of responsibility and motivated self-starter.
- Curiosity to identify, research, and solve problems.
- Proficiency in Word/Excel/PPT and strong document editing ability.
- Open to working weekend and holiday shifts.
- Familiarity with APIs, FTPs, HTML/CSS, and affiliate marketing (preferred).
- 4+ years of experience in Customer Technical Support, SaaS, Digital Marketing, or Service Quality Management is preferable.
Benefits:
- Flexible Working: Responsible PTO policy for time off.
- Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year and monthly gym reimbursement.
- Investing in Your Growth: Free Coursera subscription and PXA courses.
- Parental Support: 26 weeks fully paid leave for primary caregiver and 13 weeks for secondary caregiver.
- Technology Financial Support: Stipend for home office setup and monthly internet allowance.
New Customer Solutions Specialist (Technical Support)
Company:
impact.com
Location:
Malaysia, Kuala Lumpur
Employment type:
Not specified
Work Arrangement:
Not specified
Short Summary:
At impact.com, we are passionate about our people and technology, focused on customer success. We are the leading SaaS platform for businesses to automate partnerships and grow revenue. Join a team where your contributions are valued and work with talented individuals globally.
Responsibilities:
- Provide enterprise-level Product Support to customers and partners via chat and ticketing.
- Empower customers to maximize the platform and grow their businesses.
- Manage support cases to ensure timely resolution and follow-ups.
- Contribute to knowledge base documentation to drive best practices.
- Diagnose, troubleshoot, and identify solutions for customer and system issues.
- Become a platform expert and collaborate with cross-department teams on customer needs and product suggestions.
Requirement:
- Bachelor's degree or higher.
- Fluent in English (spoken and written).
- Excellent communicator with strong interpersonal skills.
- Organized with excellent time management.
- Team player with adaptability.
- Customer-centric with a passion for providing a great experience.
- Strong sense of responsibility and motivated self-starter.
- Curiosity to identify, research, and solve problems.
- Proficiency in Word/Excel/PPT and strong document editing ability.
- Open to working weekend and holiday shifts.
- Familiarity with APIs, FTPs, HTML/CSS, and affiliate marketing (preferred).
- 4+ years of experience in Customer Technical Support, SaaS, Digital Marketing, or Service Quality Management is preferable.
Benefits:
- Flexible Working: Responsible PTO policy for time off.
- Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year and monthly gym reimbursement.
- Investing in Your Growth: Free Coursera subscription and PXA courses.
- Parental Support: 26 weeks fully paid leave for primary caregiver and 13 weeks for secondary caregiver.
- Technology Financial Support: Stipend for home office setup and monthly internet allowance.
Required Skills
affiliate_marketingapiscssdatahtmltroubleshooting
Required Languages
🇬🇧 English
Key competency: General Helpdesk/IT Support