Product Support Engineer

Summary

Location: Braunschweig | Permanent | Full-time

Your role with us

Are you passionate about technology, enjoy explaining complex technical concepts, and want to work at the interface between product development, applications and international sales? Then join our team in Braunschweig as a Product Support Engineer (m/f/d), focusing on BendingStudio / TubeInspect – our solutions for the precise measurement of bent tubes and wires.

In this varied role, you will be the technical point of contact for our products and applications. You will support customers and international business partners, demonstrate our solutions and bring valuable feedback from the field directly into the further development of our products. You will work closely with Product Management, Marketing and R&D, gaining direct exposure to innovative technologies in industrial metrology.

This role is centered around hands-on interaction with our products and applications. As your responsibilities will include working with our showroom and its technical equipment, conducting product demonstrations and providing practical support, regular on-site presence at our Braunschweig location is required. You should therefore live in the Braunschweig area, ideally within approximately 50 km of the site, or be willing to relocate to the region.

Job Responsibilities

• Support product launches and go-to-market activities, helping to ensure the successful introduction of new applications.
• Provide technical support for new products and applications.
• Demonstrate BendingStudio / TubeInspect to users as well as technical and commercial decision-makers at our customers.
• Support our international business partners and collaborate with machine manufacturers and sales partners, among others.
• Participate in trade fairs, customer events and selected on-site customer visits.
• Create training materials, support documentation, technical content and case studies.
• Deliver training sessions and explain technical concepts in a clear, practical and accessible way.
• Gather customer feedback, document requirements and work with Product Management, Marketing and R&D to incorporate these insights into the further development of our solutions.

Qualifications

• A completed degree in a technical or scientific discipline, or a comparable technical qualification, for example in Mechanical Engineering, Geodesy/Surveying Engineering, or a related field.
• Ideally, experience with bending machines, manufacturing technologies or comparable industrial machinery and applications.
• Knowledge of coordinate metrology would be an advantage.
• An interest in image processing, scanning technologies and technically complex products.
• Enthusiasm for explaining technical concepts and sharing your knowledge with others.
• A strong service and customer focus, combined with patience and the ability to adapt your communication style to different audiences.
• An independent and structured approach to your work, as well as an enjoyment of teamwork.
• Strong communication skills and an interest in working in an international environment.
• Very good written and spoken German and English.
• Willingness to travel: Occasional business travel is part of the role. On average, you can expect approximately one trip per month, primarily within Germany and Europe. International travel outside Europe will only be required occasionally.

What we offer

• A permanent position in an exciting and future-focused technology environment.
• 30 days of annual leave.
• Flexible working hours with a flexitime model.
• Structured onboarding, including internal training, hands-on product training and customer visits.
• Direct collaboration with experienced technical specialists and our Product Management team.
• An international and collaborative team with short decision-making paths.
• The opportunity to work with high-quality technologies across industrial metrology, scanning and Manufacturing Intelligence.
• Employer contribution to the company pension scheme.
• Long-term development opportunities within Hexagon, for example towards Product Management, Sales/Business Enablement or Team Lead roles.