10d 23h ago
Services Engineer
Formlabs·General Helpdesk/IT Support · 3D Printing
🏢Hybrid
|Budapest, Hungarydatasql
Services Engineer
Formlabs | General Helpdesk/IT Support | 3D Printing
Hybrid
Full Time
Hungary, Budapest
Position:
Services Engineer
Company:
Formlabs
Location:
Hungary, Budapest
Employment type:
Not specified
Work Arrangement:
Hybrid work
Short Summary:
Join Formlabs to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist.
Responsibilities:
- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
- Maintain systems that Services agents use to report customer issues
Requirement:
- Bachelor's degree in engineering
- 2-5 years of experience working in a technical role, ideally involving hardware, software, and electrical systems
- Demonstrated experience liaising between technical and non-technical teams
- Highly accountable for pushing projects to completion, across multiple teams and stakeholders
- Ability to balance daily responsibilities and escalations with long-term projects
- Calm under pressure or when an answer is unknown
- Acuity for data and analytics, ideally familiarity with SQL and/or Google DataStudio (or similar)
Benefits:
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
Services Engineer
Company:
Formlabs
Location:
Hungary, Budapest
Employment type:
Not specified
Work Arrangement:
Hybrid work
Short Summary:
Join Formlabs to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist.
Responsibilities:
- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
- Maintain systems that Services agents use to report customer issues
Requirement:
- Bachelor's degree in engineering
- 2-5 years of experience working in a technical role, ideally involving hardware, software, and electrical systems
- Demonstrated experience liaising between technical and non-technical teams
- Highly accountable for pushing projects to completion, across multiple teams and stakeholders
- Ability to balance daily responsibilities and escalations with long-term projects
- Calm under pressure or when an answer is unknown
- Acuity for data and analytics, ideally familiarity with SQL and/or Google DataStudio (or similar)
Benefits:
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we're a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
Required Skills
datasql
Required Languages
🇬🇧 English, 🇭🇺 Hungarian
Key competency: General Helpdesk/IT Support