IT Support Specialist

Position:
IT Support Specialist - Contractor

Company:
Flex

Compensation:
$40 - $50 USD (hourly)

Location:
United States, New York, NY

Employment type:
Contract (W2)

Work Arrangement:
In-office at Flex HQ (NYC) - Required to be in office 4 out of 5 days

Short Summary:
Flex is a growth-stage FinTech company focused on creating a better rent payment experience. We are looking for IT Support contractors to handle tier 1 & 2 IT requests for our Customer Success organization.

Responsibilities:
- Own tier 1 & 2 IT support for the CS organization: account provisioning, access upgrades, password resets, MFA and SSO issues, and general troubleshooting.
- Execute CS agent onboarding and offboarding against established runbooks.
- Serve as the day-to-day IT point of contact for the CS org.
- Support CS IT help desk requests via Slack, Zoom, phone, and in-person.
- Handle user-level administration for Google Workspace, Slack, Jira, and Confluence.
- Partner with the CS Tools & Technology team on tool issues requiring IT-side access.
- Triage and resolve tickets, keeping the queue clean and meeting defined SLAs.
- Identify recurring requests and propose lightweight automations.
- Document and maintain SOPs and runbooks in Notion.

Requirement:
- 1–3 years in an IT support, help desk, or technical CS/support operations role.
- Hands-on experience with account provisioning and access management.
- Working knowledge of macOS, Windows, iOS, and Android.
- Experience with Google Workspace administration.
- Comfort working in ticketing platforms (Jira Service Management preferred).
- Strong attention to detail and process discipline.
- Strong written communication skills.
- Ability to work independently against documented procedures.

Benefits:
- Competitive medical, dental, and vision.
- Company equity.
- 401(k) plan with company match.
- Unlimited paid time off + 13 company paid holidays.
- Parental leave.
- Free Flex subscription.