Technical Escalations Engineer

Position:
Technical Escalations Engineer 2 (Agent)

Company:
Datadog

Compensation:
The reasonably estimated yearly salary for this role at Datadog is: $85,000—$113,000 USD

Location:
United States, Denver, Colorado; San Francisco, California

Employment type:
Not specified

Work Arrangement:
Hybrid

Short Summary:
As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. This role involves tackling challenging technical problems and mentoring teams worldwide.

Responsibilities:
- Develop deep technical expertise and continuously learn as the product evolves.
- Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges.
- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE).
- Partner with Engineering and Product to identify gaps, drive improvements, and advocate for customers.
- Triage, investigate, and resolve complex Agent-related escalations.

Requirement:
- A self-driven problem solver with an obsession for excellence and continuous learning.
- Strong system-level troubleshooting skills across Linux, Windows, and MacOS.
- Hands-on with CLIs, APIs, and config files (YAML/JSON).
- Comfortable navigating containerized environments like Docker and Kubernetes.
- Confident with scripting and automation (Python, Go, or Bash).
- Bonus points for Computer Science or Engineering majors and experience with Zendesk, Jira, Confluence, or similar software.

Benefits:
- Generous and competitive benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Best in breed onboarding and internal mentor program.
- Friendly and inclusive workplace culture.