11d 13h ago
Senior Technical Support Specialist
Braze·General Helpdesk/IT Support · Software
🏢Hybrid
|Tokyo, Japanandroidperformance_marketingcsshtml+10
Senior Technical Support Specialist
Braze | General Helpdesk/IT Support | Software
Hybrid
Full Time
Japan, Tokyo, New York City, Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney
Source not independently verified
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Position:
Senior Technical Support Specialist
Company:
Braze
Location:
Japan, Tokyo
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
As a Senior Technical Support Specialist, you will be part of the Global Technical Support Team, focusing on troubleshooting and resolving complex customer support issues related to the Braze platform. You will also contribute to the knowledge database and assist junior team members.
Responsibilities:
- Own, prioritize, and troubleshoot complex inbound customer support issues.
- Coordinate with Global Technical Support Leadership and teammates.
- Contribute to the knowledge database.
- Act as an internal escalation point for critical support tickets.
- Provide assistance and guidance to junior members of the Support Team.
- Develop an in-depth understanding of the platform’s features and customer use cases.
Requirement:
- Bachelor's degree or equivalent experience.
- 3–6 years supporting technical products, ideally in SaaS or Mobile.
- Fluency in Japanese and English.
- Experience with case management tools (Salesforce, Zendesk).
- Programming knowledge (Ruby, Java, C++, JavaScript).
- Strong communication skills and customer-centric attitude.
Benefits:
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Professional development supported by formal career pathing and learning platforms.
- Opportunities to give back to the community, including an annual company-wide Volunteer Week.
Senior Technical Support Specialist
Company:
Braze
Location:
Japan, Tokyo
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
As a Senior Technical Support Specialist, you will be part of the Global Technical Support Team, focusing on troubleshooting and resolving complex customer support issues related to the Braze platform. You will also contribute to the knowledge database and assist junior team members.
Responsibilities:
- Own, prioritize, and troubleshoot complex inbound customer support issues.
- Coordinate with Global Technical Support Leadership and teammates.
- Contribute to the knowledge database.
- Act as an internal escalation point for critical support tickets.
- Provide assistance and guidance to junior members of the Support Team.
- Develop an in-depth understanding of the platform’s features and customer use cases.
Requirement:
- Bachelor's degree or equivalent experience.
- 3–6 years supporting technical products, ideally in SaaS or Mobile.
- Fluency in Japanese and English.
- Experience with case management tools (Salesforce, Zendesk).
- Programming knowledge (Ruby, Java, C++, JavaScript).
- Strong communication skills and customer-centric attitude.
Benefits:
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Professional development supported by formal career pathing and learning platforms.
- Opportunities to give back to the community, including an annual company-wide Volunteer Week.
Required Skills
androidperformance_marketingcsshtmliosjavajavascriptmongodbrubysalesforcesnowflakesqltroubleshootingzendesk
Required Languages
🇬🇧 English, 🇯🇵 Japanese
Key competency: General Helpdesk/IT Support