SRE Support Engineer

About Bitdeer:

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.

Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.

Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.

What you will be responsible for:

• Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards
  
• Respond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts
• Perform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection
• Execute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery
• Collect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports
• Manage incident tickets from creation through resolution or escalation (ServiceNow/Jira)
• Perform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles)
• Execute structured shift handoffs at 8AM and 8PM PST with APAC operations team
• Maintain and update operational runbooks based on recurring issues
• Assist with hardware deployment, firmware updates, and inventory management under SME guidance

How you will stand out:

• 2+ years in NOC, data center operations, or IT support role
• Basic Linux system administration (command line, log analysis, service management)
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent)
• Experience with ticketing systems (ServiceNow, Jira Service Management)
• Ability to perform physical data center tasks: rack and stack, cabling, hardware replacement
• Strong communication skills for shift handoffs, incident documentation, and escalation
• Ability to work 8AM-8PM PST shift schedule (12-hour shifts with rotation)

What you will experience working with us:

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.