VIP Account Manager

Position:
VIP Account Manager

Company:
Zynga

Compensation:
$30 per hour

Location:
United States, Chicago, IL

Employment type:
Full-time

Work Arrangement:
Not specified

Short Summary:
The VIP Account Manager will be responsible for retaining and reactivating VIP Players, developing new VIP customers, and increasing player lifetime value and revenue contribution for assigned VIP customers.

Responsibilities:
- Cultivating and developing relationships with VIP players, reaching over 125 contacts a day via phone/email.
- Acting as a liaison between high-value players and the studio to resolve issues and maintain retention.
- Ensuring high levels of customer service through a consultative approach.
- Collaborating with cross-functional teams to drive revenue growth.
- Using data-driven workflows to increase engagement and revenue.
- Analyzing campaign performance statistics.
- Creating presentations using market trends and VIP research.
- Driving RFP documentation for VIP-driven features.
- Exceeding annual targeted goals for productivity, quality, and engagement.

Requirement:
- College Degree preferred but not mandatory.
- Impeccable communication skills and extensive customer service experience.
- Excellent telephone skills with the ability to handle high call volumes (90+ a day).
- Customer-focused with the ability to generate revenue based on personal account relationships.
- Strong attention to detail and rapport-building skills.
- 3+ years of customer service or account management experience.
- Some travel and weekend/evening work may be required.

Benefits:
- Medical, dental, vision, and basic life insurance coverage.
- 14 paid holidays per year.
- Paid vacation time (15 to 25 days) or eligibility for discretionary time off.
- Up to 10 paid sick days per year.
- Paid parental and compassionate leave.
- Wellbeing programs for mental health and wellness support.
- Family planning support through Maven.
- Commuter benefits and reimbursements for fitness-related expenses.