10d 19h ago
Customer Retention Manager
Upsun·Sales/Customer Success/Key Account Management · Cloud Computing
🏢Hybrid
|United Kingdomcrmsalesforce
Customer Retention Manager
Upsun | Sales/Customer Success/Key Account Management | Cloud Computing
Hybrid
Full Time
United Kingdom
Source not independently verified
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Position:
Customer Retention Manager
Company:
Upsun
Location:
United Kingdom, France, Spain, Germany, Canada, United States
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
As a Customer Retention Manager at Upsun, you will play a key role in protecting and growing revenue across a high-volume portfolio of customer accounts through proactive outreach and relationship building.
Responsibilities:
- Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration.
- Help build and improve scalable retention and renewal workflows using Salesforce.
- Proactively build relationships with smaller and long-tail accounts.
- Contribute to the design of customer lifecycle journeys and engagement triggers.
- Use customer health scoring frameworks to identify at-risk accounts early.
- Support the implementation of automated outreach and renewal risk workflows.
- Negotiate pricing and contract terms within established guidelines.
- Identify upsell and cross-sell opportunities during the renewal cycle.
- Collaborate with Sales, Customer Success, Product, Data, and GTM teams.
Requirement:
- Experience managing a rolling renewal pipeline and engaging customers in advance of contract expiration.
- Skills in negotiating pricing and contract terms.
- Ability to identify at-risk accounts and collaborate on save strategies.
- Hands-on experience with Salesforce or a similar CRM.
- Solid understanding of customer health scoring and retention strategy.
- Proven ability to identify upsell and cross-sell opportunities.
- Comfort in both customer-facing engagement and systems/process design.
- Commitment to continuous improvement and better customer engagement.
Benefits:
- Flexible PTO
- Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
- Annual team gatherings
- Internet reimbursement
- Inclusive parental leave
- Remote work travel program
Customer Retention Manager
Company:
Upsun
Location:
United Kingdom, France, Spain, Germany, Canada, United States
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
As a Customer Retention Manager at Upsun, you will play a key role in protecting and growing revenue across a high-volume portfolio of customer accounts through proactive outreach and relationship building.
Responsibilities:
- Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration.
- Help build and improve scalable retention and renewal workflows using Salesforce.
- Proactively build relationships with smaller and long-tail accounts.
- Contribute to the design of customer lifecycle journeys and engagement triggers.
- Use customer health scoring frameworks to identify at-risk accounts early.
- Support the implementation of automated outreach and renewal risk workflows.
- Negotiate pricing and contract terms within established guidelines.
- Identify upsell and cross-sell opportunities during the renewal cycle.
- Collaborate with Sales, Customer Success, Product, Data, and GTM teams.
Requirement:
- Experience managing a rolling renewal pipeline and engaging customers in advance of contract expiration.
- Skills in negotiating pricing and contract terms.
- Ability to identify at-risk accounts and collaborate on save strategies.
- Hands-on experience with Salesforce or a similar CRM.
- Solid understanding of customer health scoring and retention strategy.
- Proven ability to identify upsell and cross-sell opportunities.
- Comfort in both customer-facing engagement and systems/process design.
- Commitment to continuous improvement and better customer engagement.
Benefits:
- Flexible PTO
- Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
- Annual team gatherings
- Internet reimbursement
- Inclusive parental leave
- Remote work travel program
Required Skills
crmsalesforce
Required Languages
🇬🇧 English
Key competency: Sales/Customer Success/Key Account Management