Partner Operations Manager

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Global Operations

Partner Operation Manager, AI Data Service Operations

Location:

Singapore

Employment Type:

Regular

Job Code:

A258236

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Responsibilities

About the Team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security. What will I do? As a Partner Operation Manager, you will lead the strategic and day-to-day execution of outsourced partner and vendor operations, ensuring high-quality service delivery and continuous innovation. You will translate broader business objectives into measurable performance frameworks, manage complex cross-functional stakeholder relationships, and establish robust governance models to mitigate risks and ensure contractual compliance. Additionally, you will build, coach, and develop a high-performing team to drive operational excellence, process improvement, and value-driven outcomes in a fast-paced environment. Responsibilities: - You will be responsible for ensuring AI Data Labeling program/project is successful through strong service delivery of core SLAs/KPIs/goals (Productivity, Quality, Latency, Wellness, etc). - You will be responsible for holding the partner/vendor site accountable and helping a set clear path towards operational excellence. - You will be responsible for managing complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures. - You will be responsible for ensuring adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses. - You will be responsible for platform housekeeping and Permission Management: Resources management to ensure resources accounts are good to use and remove for project start and end; Control the permission to platform, and solve queue permission issues, if any. - You will be responsible for doing research on the market and language to better understand and manage specific projects.

Qualifications

Minimum Qualifications: - Bachelor's degree, or equivalent - Minimum of 2 years of experience managing outsourced partner relationships along with people management experience - Proven ability in Operations Management along with experience in large-scale operations working across or coordinating with multiple domains and business units - Proven ability in Program Management, Large scale transformation project experience along with experience in managing multiple responsibilities simultaneously and effectively, and efficiently prioritizing and meeting deadlines - Proven experience in operational excellence and ability to focus on continuous improvement by re-engineering site-level processes as needed (i.e. wfm, floor management, workload prioritization, etc.) - Proven ability to articulate business performance and any remediation plans to an executive level. - Strong oral and written communication along with proven ability to influence skills to be able to navigate a global organization, influence stakeholders, and affect outcomes Preferred Qualifications: - Proficient in data analysis to support performance tracking and decision-making. - Capable of conducting problem analysis and implementing effective solutions. - Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends. - Experience in setting goals and executing implementation plans to achieve desired outcomes. - Experience in labeling / data annotation /AI data operations

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​