13d ago
Outbound Specialist
Sword Health·Sales/Customer Success/Key Account Management · Healthcare
📡Remote In-Country
|United States of America$46.3k - $72.7k USD/yr
ai_toolscommunication_skillscustomer_serviceexcel+4
Outbound Specialist
Sword Health | Sales/Customer Success/Key Account Management | Healthcare
Remote In-Country
Full Time
United States of America
$46.3k - $72.7k USD/yr
Position:
Outbound Specialist
Company:
Sword Health
Compensation:
$46,302 - $72,750 a year
Location:
United States
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. We’re pioneering AI Care, a new approach to healthcare focused on medical reasoning, safety, and real-time treatment.
Responsibilities:
- Driving Enrollments: Reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support.
- Using Effective Closing Techniques: Apply proven strategies to address concerns and successfully convert potential members into enrolled participants.
- Delivering Outstanding Customer Interactions: Engage with members over the phone, demonstrating empathy and a solution-oriented approach.
- Collaborating with Internal Teams: Work closely with Physical Therapists and customer service teams to ensure members receive accurate information.
- Leveraging Technology Effectively: Utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach and optimize processes.
Requirement:
- 2+ years of experience in outbound calling, telemarketing, or sales is highly preferred.
- Excellent verbal communication and interpersonal skills.
- Professional and courteous phone manner.
- Strong organizational and time management skills.
- Proficient in using computers and relevant tools (e.g., Zoom Workplace, Excel, Jira, Slack, Notion).
- High school diploma or equivalent (bachelor's degree preferred).
- Proficient in English (Spanish would be a plus).
Benefits:
- Comprehensive health, dental and vision insurance
- Life and AD&D Insurance
- Financial advisory services
- Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
- Health Savings Account
- Equity shares
- Discretionary PTO plan
- Parental leave
- 401(k)
- Flexible working hours
- Remote-first company
- Paid company holidays
- Free digital therapist for you and your family
Outbound Specialist
Company:
Sword Health
Compensation:
$46,302 - $72,750 a year
Location:
United States
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. We’re pioneering AI Care, a new approach to healthcare focused on medical reasoning, safety, and real-time treatment.
Responsibilities:
- Driving Enrollments: Reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support.
- Using Effective Closing Techniques: Apply proven strategies to address concerns and successfully convert potential members into enrolled participants.
- Delivering Outstanding Customer Interactions: Engage with members over the phone, demonstrating empathy and a solution-oriented approach.
- Collaborating with Internal Teams: Work closely with Physical Therapists and customer service teams to ensure members receive accurate information.
- Leveraging Technology Effectively: Utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach and optimize processes.
Requirement:
- 2+ years of experience in outbound calling, telemarketing, or sales is highly preferred.
- Excellent verbal communication and interpersonal skills.
- Professional and courteous phone manner.
- Strong organizational and time management skills.
- Proficient in using computers and relevant tools (e.g., Zoom Workplace, Excel, Jira, Slack, Notion).
- High school diploma or equivalent (bachelor's degree preferred).
- Proficient in English (Spanish would be a plus).
Benefits:
- Comprehensive health, dental and vision insurance
- Life and AD&D Insurance
- Financial advisory services
- Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
- Health Savings Account
- Equity shares
- Discretionary PTO plan
- Parental leave
- 401(k)
- Flexible working hours
- Remote-first company
- Paid company holidays
- Free digital therapist for you and your family
Required Skills
ai_toolscommunication_skillscustomer_serviceexceljiranotionsalesslack
Required Languages
🇬🇧 English
Key competency: Sales/Customer Success/Key Account Management