Customer Success Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position We advance science so that we all have more time with the people we love. The Opportunity Key Responsibilities Execute effective sales strategies and initiatives in order to achieve or exceed sales targets within your assigned area. Builds a deep understanding of each customer account – its structure, organizational dynamics, influential stakeholders inside and outside the account, and their priorities, decision-makers, and product preferences. Oversee and ensure that statistical information such as census and pricing are provided to finance accordingly before the final proposal. Build long-term value-based relationships by continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding value through creative solutions/products Build credibility with customers and stakeholders at different levels by demonstrating business acumen, professional expertise, confidence, and effective communication. Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment. Present and sell products to key decision-makers and stakeholders by analyzing customer needs and proposing solutions where applicable Collaborates with team and cross-functional groups to create exceptional customer experiences. Ensure timely implementation and execution of all business activities, which align with company policies and SOPs and follow the highest compliance standard. Who you are: Bachelor’s Degree Medical Technologist or related fields is an added advantage. 3+ years of sales-related experience, preferably in IVD, medical devices, or related fields. Relevant and proven complex sales experience is preferred Preferably with IVD market knowledge coupled with an entrepreneurial flair, resilience and a growth mindset. Location: This position is based in Central Luzon. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.