Account Manager

Position:
Account Manager

Company:
inKind

Compensation:
$85,000

Location:
United States, Austin

Employment type:
Not specified

Work Arrangement:
In-person

Short Summary:
Our Account Manager is a proactive, collaborative post-Sales role responsible for building and maintaining strong partner relationships, ensuring customer satisfaction, and identifying new business opportunities within existing accounts.

Responsibilities:
- Identify and develop new business opportunities within existing accounts, including upselling and cross-selling.
- Act as a trusted partner and subject matter expert to existing and future restaurant partners.
- Understand partner needs and business objectives to identify and action on solutions.
- Act as a liaison between the partner and internal teams to resolve issues promptly.
- Stay up-to-date with industry trends and competitor activities.
- Accurately track and update communications in Salesforce in real time.

Requirement:
- 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS.
- Strong appetite for innovative technology and data-driven decision-making.
- Demonstrated analytical skills with market trends and partner performance.
- Experience with Salesforce, ServiceNow, or other CRM tools.

Benefits:
- Generous PTO and company holiday policy.
- Company paid Short Term Disability.
- 100% employer covered health and dental insurance for direct employees.
- Child Care Benefits and generous parental leave.
- Dog-friendly workspace in a secure building with great views of downtown Austin.
- Daily lunches and snacks.