11d 10h ago
Partner Support Specialist
Human Interest·Sales/Customer Success/Key Account Management · Fintech
📡Remote In-Country
|United States of America$70k - $80k USD/yr
google_suitesalesforce
Partner Support Specialist
Human Interest | Sales/Customer Success/Key Account Management | Fintech
Remote In-Country
Full Time
United States of America
$70k - $80k USD/yr
Position:
Partner Support Specialist
Company:
Human Interest
Compensation:
$70,000 - $80,000
Location:
United States, Remote
Employment type:
Not specified
Work Arrangement:
Remote
Short Summary:
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. The company is changing the retirement industry by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
Responsibilities:
- Provide comprehensive, end-to-end support to key partners, acting as a relationship manager.
- Ensure a "white glove" experience for payroll partners.
- Serve as the primary point of contact for payroll and CPA partners, providing support and handling escalations.
- Facilitate the development and implementation of solutions between internal teams and partners.
- Develop and implement solutions tailored to partner needs to increase retention and satisfaction.
- Maintain and develop partner support teams' standard operating procedures documentation.
- Communicate blockers or potential risks to leadership promptly.
Requirement:
- 3+ years of experience in Partnership, Sales, and/or business development.
- 3+ years of experience with innovative strategic partnerships for consumer-facing, web services, and SAAS products.
- Strong written and verbal communication skills using tools like Google Docs and Microsoft products.
- Experience using a CRM platform (preferably Salesforce).
- Strong understanding of the Human Interest partner process and needs for continued success.
Benefits:
- 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation.
- Top-of-the-line health plans, dental, and vision insurance.
- Competitive time off and parental leave.
- Unlimited access to digital tools and financial professionals.
- Enhanced mental health support for employees and dependents.
- Fertility healthcare and family forming benefits.
- Student loan resources.
- Monthly work-from-home stipend and quarterly lifestyle stipend.
- Engaging team-building experiences.
Partner Support Specialist
Company:
Human Interest
Compensation:
$70,000 - $80,000
Location:
United States, Remote
Employment type:
Not specified
Work Arrangement:
Remote
Short Summary:
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. The company is changing the retirement industry by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
Responsibilities:
- Provide comprehensive, end-to-end support to key partners, acting as a relationship manager.
- Ensure a "white glove" experience for payroll partners.
- Serve as the primary point of contact for payroll and CPA partners, providing support and handling escalations.
- Facilitate the development and implementation of solutions between internal teams and partners.
- Develop and implement solutions tailored to partner needs to increase retention and satisfaction.
- Maintain and develop partner support teams' standard operating procedures documentation.
- Communicate blockers or potential risks to leadership promptly.
Requirement:
- 3+ years of experience in Partnership, Sales, and/or business development.
- 3+ years of experience with innovative strategic partnerships for consumer-facing, web services, and SAAS products.
- Strong written and verbal communication skills using tools like Google Docs and Microsoft products.
- Experience using a CRM platform (preferably Salesforce).
- Strong understanding of the Human Interest partner process and needs for continued success.
Benefits:
- 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation.
- Top-of-the-line health plans, dental, and vision insurance.
- Competitive time off and parental leave.
- Unlimited access to digital tools and financial professionals.
- Enhanced mental health support for employees and dependents.
- Fertility healthcare and family forming benefits.
- Student loan resources.
- Monthly work-from-home stipend and quarterly lifestyle stipend.
- Engaging team-building experiences.
Required Skills
google_suitesalesforce
Required Languages
🇬🇧 English
Key competency: Sales/Customer Success/Key Account Management