1h 35m ago
Track Lead - Desk Side Services, AMT Asset Management Software
HCLTech·Information Technology
🏢On-site
|Stuttgart, Germanyagileitilreporting
Track Lead - Desk Side Services, AMT Asset Management Software
HCLTech | Information Technology
1 hour 35 minutes agoOn-site
Full Time
Germany, Stuttgart
Source not independently verified — confirm the company domain before applying.
Job Description
Track Lead - Desk Side Services, AMT Asset Management Software
Stuttgart, Baden-Württemberg
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Optimize Asset Management Systems Using Tools Like Cmdb And Servicenow To Enhance Reporting Capabilities And Streamline Information Flow, Ensuring Efficient Operational Processes.
2. Collaborate With Clients To Understand Their Requirements, Holding The Support Team Accountable For Meeting Service Level Agreements And Exceeding Client Expectations.
3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Project Goals And Performance Metrics, Fostering A Culture Of Accountability And Excellence.
4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Utilizing Frameworks Such As Itil And Agile To Enhance Operational Effectiveness.
5. Analyze Customer Needs And Provide Tailored Asset Management Solutions That Align With Business Objectives, Ensuring Measurable Outcomes And Improved Service Delivery.
2. Collaborate With Clients To Understand Their Requirements, Holding The Support Team Accountable For Meeting Service Level Agreements And Exceeding Client Expectations.
3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Project Goals And Performance Metrics, Fostering A Culture Of Accountability And Excellence.
4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Utilizing Frameworks Such As Itil And Agile To Enhance Operational Effectiveness.
5. Analyze Customer Needs And Provide Tailored Asset Management Solutions That Align With Business Objectives, Ensuring Measurable Outcomes And Improved Service Delivery.
Skill Requirements
1. Strong Knowledge Of Asset Management Services And Operational Management Practices.
2. Proficient In Tools Such As Cmdb, Servicenow, And Itil Frameworks.
3. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.
4. Strong Leadership And People Management Abilities To Mentor And Guide Teams.
2. Proficient In Tools Such As Cmdb, Servicenow, And Itil Frameworks.
3. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.
4. Strong Leadership And People Management Abilities To Mentor And Guide Teams.
Other Requirements
Other Requirement : Mac Management
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Required Skills
agileitilreporting
Required Languages
🇬🇧 English