Customer Success Manager

Position:
Customer Success Manager (Jewelry Industry)

Company:
Frontier (a subsidiary of Fresh Prints)

Location:
India (Remote)

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
We are hiring a Jewelry Account Manager / Customer Success Manager to manage customer relationships and guide clients throughout the custom jewelry design and manufacturing process. This role combines customer success, project coordination, pricing support, and production management.

Responsibilities:
- Manage inbound customer requests for custom jewelry pieces
- Serve as the primary point of contact for assigned accounts
- Communicate directly with customers via email, phone, and messaging platforms
- Review customer submissions and identify missing or unclear information
- Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs
- Coordinate closely with CAD designers, production, and operations teams throughout the manufacturing process
- Track order progress from design through manufacturing and final delivery
- Follow up on pending approvals, missing customer inputs, or stalled orders
- Support continuous improvement of internal workflows and customer processes

Requirement:
- Excellent written and spoken English
- 2+ years of experience in Customer Success, Account Management, Client Services, Operations, or similar customer-facing roles
- Highly organized with exceptional attention to detail
- Strong problem-solving skills with a proactive, ownership mindset
- Comfortable working US business hours

Benefits:
Not specified