16d 19h ago
E-commerce Operations Manager
🏢Hybrid
|Cairo, EgyptE-commerce Operations Manager
2 weeks ago
Hybrid
Full Time
Egypt, Cairo
Position:
E-commerce Operations Manager
Company:
RTG
Location:
Egypt, Cairo
Employment type:
Not Specified
Work Arrangement:
Hybrid
Short Summary:
We are looking for an experienced E-commerce Operations Manager to oversee end-to-end fulfillment operations across multiple e-commerce partners, ensuring accurate order fulfillment, timely delivery, and cost management while maintaining operational excellence.
Responsibilities:
- Own end-to-end e-commerce fulfillment operations from order placement to final delivery.
- Ensure delivery, order accuracy, inventory, and operational cost KPIs are consistently achieved.
- Manage warehouses, 3PL providers, and last-mile delivery partners to meet agreed SLAs and budgets.
- Oversee returns and reverse logistics to maximize stock recovery and operational efficiency.
- Plan operational capacity to support seasonal peaks and business growth without service disruption.
- Standardize fulfillment processes to improve scalability and accelerate onboarding of new partners.
- Monitor operational performance, analyze KPIs, and implement continuous improvement initiatives.
- Collaborate with the Ventures Director to assess new opportunities and build operational proposals for prospective partners.
- Work cross-functionally to improve inventory management, fulfillment workflows, and delivery performance.
- Identify opportunities to optimize logistics partnerships and reduce operational costs across active accounts.
Requirement:
- Bachelor's degree in Supply Chain, Logistics, Engineering, or a related field.
- 6+ years of experience in supply chain, logistics, fulfillment, or retail operations.
- 2–3 years of dedicated experience in e-commerce operations.
- Proven experience managing warehouses, 3PL providers, and last-mile delivery partners.
- Strong knowledge of fulfillment operations, inventory management, and reverse logistics.
- Experience managing operational KPIs, including on-time delivery, order accuracy, inventory accuracy, and cost per order.
- Excellent analytical, problem-solving, and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth environment and manage peak operational periods.
- Experience leading operational teams and driving process improvement initiatives.
E-commerce Operations Manager
Company:
RTG
Location:
Egypt, Cairo
Employment type:
Not Specified
Work Arrangement:
Hybrid
Short Summary:
We are looking for an experienced E-commerce Operations Manager to oversee end-to-end fulfillment operations across multiple e-commerce partners, ensuring accurate order fulfillment, timely delivery, and cost management while maintaining operational excellence.
Responsibilities:
- Own end-to-end e-commerce fulfillment operations from order placement to final delivery.
- Ensure delivery, order accuracy, inventory, and operational cost KPIs are consistently achieved.
- Manage warehouses, 3PL providers, and last-mile delivery partners to meet agreed SLAs and budgets.
- Oversee returns and reverse logistics to maximize stock recovery and operational efficiency.
- Plan operational capacity to support seasonal peaks and business growth without service disruption.
- Standardize fulfillment processes to improve scalability and accelerate onboarding of new partners.
- Monitor operational performance, analyze KPIs, and implement continuous improvement initiatives.
- Collaborate with the Ventures Director to assess new opportunities and build operational proposals for prospective partners.
- Work cross-functionally to improve inventory management, fulfillment workflows, and delivery performance.
- Identify opportunities to optimize logistics partnerships and reduce operational costs across active accounts.
Requirement:
- Bachelor's degree in Supply Chain, Logistics, Engineering, or a related field.
- 6+ years of experience in supply chain, logistics, fulfillment, or retail operations.
- 2–3 years of dedicated experience in e-commerce operations.
- Proven experience managing warehouses, 3PL providers, and last-mile delivery partners.
- Strong knowledge of fulfillment operations, inventory management, and reverse logistics.
- Experience managing operational KPIs, including on-time delivery, order accuracy, inventory accuracy, and cost per order.
- Excellent analytical, problem-solving, and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth environment and manage peak operational periods.
- Experience leading operational teams and driving process improvement initiatives.
Required Languages
🇬🇧 English