Customer Success Manager

Please note: we're a remote-first company and offer the flexibility to work remotely within the country listed in the job posting.

At Bitrise, we’re transforming how mobile products are developed and deployed for thousands of customers worldwide. Many customers discover us through events that either introduce them to our platform or help them understand a problem they’re facing and how we can solve it. 

As an Associate Customer Success Manager (ACSM), you’ll embody that mission and be one of the most customer-facing members of our team.

The Associate Customer Success Manager (ACSM) owns retention—and, where appropriate, expansion—of our SMB and mid-market accounts. You’ll ensure customers adopt Bitrise features that align with their goals and success metrics and work cross-functionally to remove blockers and drive outcomes. The ACSM demonstrates strong product knowledge, a clear understanding of customers’ business objectives, and the ability to deliver measurable value.

You are Our Ideal Candidate if

• 1+ years of relevant experience in Customer Success, Account Management, or a similar role at a technology company.
• Experience collaborating with cross-functional teams.
• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication and interpersonal skills.
• Proven ability to build and nurture long-term customer relationships.
• Driven, enthusiastic, and proactive with a “can-do” attitude.
• Basic technical skills to confidently discuss customer needs and business goals, plus a desire for continuous learning.
• Fluent written and spoken English.
• Excellent problem-solving skills.
• Willingness to travel onsite with clients when needed.
• Experience with mobile app development or mobile development processes is preferred.
  

Your responsibilities

• Act as a trusted partner and advocate for SMB and mid-market customers.
• Learn and understand each customer’s technical and business challenges to ensure they adopt Bitrise and derive maximum value from our products.
• Own the end-to-end contract renewal process including forecasting, negotiation, and close.
• Serve as the primary point of contact for your customers, overseeing successful onboarding and training of platform end users.
• Maintain a regular cadence of proactive outreach and communication with customers.
• Collaborate cross-functionally with teams across Bitrise to resolve customer issues quickly and effectively.
• Identify at-risk customers early and develop mitigation plans to improve their outcomes.
• Proactively work with customers to uncover new usage opportunities and drive product adoption.
• Represent the voice of the customer by providing feedback that informs our product roadmap, sales and marketing processes, and service improvements.

What We Offer

• The opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies
• The security of working in a financially stable, growing company with an ever-expanding global customer base
• A remote working environment with opportunities for in-person collaboration
• A global customer portfolio to manage
• A competitive stock options package
• Private medical insurance & life assurance
• Base salary of $77,000-$100,000 + 15% variable pay

About Bitrise

Bitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.

As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb, Reddit and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.

Some of the teams who already trust us are Tripadvisor, Shopify, or GoDaddy. Pick up any mobile device, and chances are you’ll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.