Service Coordinator

Mission:

• Take a responsibility to support & improve internal process of CS operation.
• Provide data, analysis and report on CS operation to help management decision.

Description: Service Coordinator

Main responsibilities:

• SMS(Service Management System) Call Handling support - Manage all SO from opening to closing including backend process in the Finance
• SMS Timewriting support - Manage Timewriting process for timely input and correction, till approval
• Training / guide CS engineers on Call handling and Timewriting
• User acceptance test (UAT) and Project item to be implemented in PRD
• Billable labor / part management - All billable labor / material process, price adjustment, quotation, return part handing, etc till billing process in the Finance.
• CAM(Configuration As Maintained) backlog management - Monitor CAM backlog and update machine configuration by following the procedure.
• Data analysis and report
  • OSO(Open Service Order) report - Manage all open SOs for timely closing, daily follow up and weekly / monthly report on aged items.
  • TW(Timewriting) report - Follow up Timewriting submission and approval status and weekly report
  • Labor / Part usage analysis - Linked to the monthly finance report, provide deep / detail level analysis on the labor / part spending
  • Utilization report - Monthly report on labor utilization, follow-up on high / low utilization for root cause and action plan
  • Overtime report - Weekly / monthly report on overtime status, follow up on high OT cases for root case and action plan
  • Billable labor / Part report - Monthly report on billable labor / material status for revenue and pending items with action plans.
  • Local Solving rate - Monthly report on the local solving rate
  • SAP authority management for CS engineers.
  • SAP data management on part / price information.
  • Function location management for relocation / installation
  • Install Base list management

Education: Bachelor’s Degree or above, Finance, Accounting, Business Administration preferred.

Experience:

• Finance / Support organization background preferred.
• 1–5 years of relevant work experience

Personal skills:

• Self-motivated and flexibility.
• Good coordination skills and interpersonal skills.
• Pro-active, self-initiative and self-driven for planning, preparation and execution.
• Good internal and customer communication skills.
• Good verbal and written language skills in English.
• Good team player and wider angle of view.
• Critical thinking and business acumen.
• Data analysis and reporting skill to find out the area to focus (preferred)
• Experience on SAP / MS Office preferred.

Note:

The initial contract term is 1 year, with a potential extension of approximately 1 year more, subject to business needs and satisfactory performance.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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