20d 12h ago
Manager of QC and Training
ARRISE·iGaming
🏢On-site
|United Arab Emiratesdata
Manager of QC and Training
ARRISE | iGaming
2 weeks agoOn-site
Full Time
United Arab Emirates
Position:
Manager - QC and Training
Company:
ARRISE
Location:
United Arab Emirates, Ras Al-Khaimah
Short Summary:
As Manager of QC and Training, you'll be pivotal in shaping our culture of excellence and innovation. Lead the charge in enhancing our company's performance in Bogota and globally.
Responsibilities:
- Manage QC and Training departments.
- Assign tasks based on complexity and required skill levels.
- Guide and direct QC and Training review processes.
- Improve operational efficiency through overseeing effective training plans.
- Ensure activities meet regulatory requirements and industry standards.
- Evaluate program quality, effectiveness, and training needs.
- Oversee objectives and activities of QC Manager and Training Manager.
- Develop quality processes and training initiatives.
- Provide feedback, conduct meetings, and manage departmental expenses.
- Review and approve reports for management submission.
- Handle complex or sensitive cases.
- Interview, hire, train, and manage performance of QC and Training staff.
Requirement:
- A bachelor’s degree in business administration, Quality Management, Educational Training, or a related field. A Master's degree is preferred.
- Excellent communication skills, both verbal and written, in English.
- Relevant certifications in quality management, training, or leadership are advantageous.
- Extensive experience in quality monitoring and training, with significant time spent in leadership roles.
- Proven track record in managing QC and training departments, preferably in the iGaming industry.
- Strong knowledge of quality monitoring and management standards and training methodologies.
- Proficient in data analysis tools and reporting software.
- Exceptional leadership and people management skills.
Benefits:
- Opportunity to shape a culture of excellence and innovation.
- Lead initiatives to develop and improve quality processes.
- Work effectively with management and HR team.
- Participate in managerial responsibilities aligned with company policies.
Manager - QC and Training
Company:
ARRISE
Location:
United Arab Emirates, Ras Al-Khaimah
Short Summary:
As Manager of QC and Training, you'll be pivotal in shaping our culture of excellence and innovation. Lead the charge in enhancing our company's performance in Bogota and globally.
Responsibilities:
- Manage QC and Training departments.
- Assign tasks based on complexity and required skill levels.
- Guide and direct QC and Training review processes.
- Improve operational efficiency through overseeing effective training plans.
- Ensure activities meet regulatory requirements and industry standards.
- Evaluate program quality, effectiveness, and training needs.
- Oversee objectives and activities of QC Manager and Training Manager.
- Develop quality processes and training initiatives.
- Provide feedback, conduct meetings, and manage departmental expenses.
- Review and approve reports for management submission.
- Handle complex or sensitive cases.
- Interview, hire, train, and manage performance of QC and Training staff.
Requirement:
- A bachelor’s degree in business administration, Quality Management, Educational Training, or a related field. A Master's degree is preferred.
- Excellent communication skills, both verbal and written, in English.
- Relevant certifications in quality management, training, or leadership are advantageous.
- Extensive experience in quality monitoring and training, with significant time spent in leadership roles.
- Proven track record in managing QC and training departments, preferably in the iGaming industry.
- Strong knowledge of quality monitoring and management standards and training methodologies.
- Proficient in data analysis tools and reporting software.
- Exceptional leadership and people management skills.
Benefits:
- Opportunity to shape a culture of excellence and innovation.
- Lead initiatives to develop and improve quality processes.
- Work effectively with management and HR team.
- Participate in managerial responsibilities aligned with company policies.
Required Skills
data
Required Languages
🇬🇧 English