Trading Operations Associate

Position:
Trading Operations Associate

Company:
Alpaca

Location:
Remote

Employment type:
Not Specified

Short Summary:
As a Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, trade surveillance, and high-touch order handling. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations.

Responsibilities:
- Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat).
- Investigate and resolve issues related to account management, order entry, processing, execution, and OMS functionality.
- Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
- Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.
- Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.

Requirement:
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- At least 2-3 years of experience in brokerage operations, trading, or a related field.
- Proven experience in customer support, relationship management, and trading services.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.

Benefits:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card