Operations Coordinator

Description

OVERVIEW OF THE LODGES COMPANY:

At the Lodges Company, we care most about the people we serve and the people we employ. Our goal is to create peaceful homes where our clients are supported physically, mentally and emotionally. The Lodges operates 12 residential care homes that offer 24 hour assisted living services. Each home accommodates 5 -14 residents comfortably. We pride ourselves on ‘Family-style care in a home environment’. The Operations Coordinator will work closely with our community leadership team, responsible for coordinating daily operations, improving processes, supporting staff collaboration and supervision, and helping to deliver a safe, engaging, and high-quality living experience for our residents. Let us know if our values resonate with you:

• Dedicated - Unwavering devotion to support our company mission. Family-style care derives from dedicated professionals with a passion to help those in need no matter their background or abilities. You are there for residents, you are there for co-workers the same way you would be there for family.
• Honest - Productively share feedback with the intention of bettering individuals and the company. All individuals deserve honest feedback. When provided in a thoughtful manner – it can significantly improve relationships and culture. Find a way to share comments in a way that will build up the individual, relationship and company.
• Initiator - Independently assess and initiate action as you notice issues. If you notice something, do something. Addressing issues early helps contain and minimize effect. Everyone has the responsibility to step in and act.
• Positive - Exert undoubted positivity while representing the company. Reframe challenges, be nice to others and assume responsibility. Find a way to encourage others while promoting teamwork.
• Solver - Exercise your mind by creatively resolving issues. Do you have authority to make this decision? What is the most effective, positive, resident focused, way to resolve the issue? What are a few alternative solutions? Put a plan in place to solve and include your on-site supervisor when necessary.
• Caring - Residents are priority and must remain top of mind. Customize care plans, execute and refresh frequently. We all have competing interests; personal, financial, relational, societal…we ask, when faced with an issue, you prioritize the community of residents. We cannot and should not, ignore any interest. However, an ideal solution sets our residents up to have the highest success rate.

Requirements

QUALIFICATIONS:

·       Experience in Assisted Living preferred.

·       Experience supervising and leading a team preferred.

·       CNA/ NAR or HHA Certificate preferred.

·       Bachelor’s degree in healthcare administration, business administration or related field preferred.

·       Must be able to pass a criminal and/or abuse background check, and drug screening.

·       Reliable transportation to work.

SPECIALIZED KNOWLEDGE AND ABILITIES:

This position requires the employee to have:

• General knowledge of federal, state, and local regulations and statutes that pertain to assisted living licensure
• Proficient Communicator
• Expertise in working with resident populations.
• Leadership skills with the ability to effectively manage staff members in the absence of the LALD/Operations Manager
• Ability to identify opportunities and provide solutions
• Passion for making a difference in people's lives
• Candidate will have ability to prioritize and multi-task
• Demonstrated ability to adapt and lead in an environment that moves at a rapid pace, where change is common.
• Intermediate computer skills and proficiency in MS Word, Excel, and Outlook required.

ESSENTIAL JOB FUNCTIONS & TASKS:

JOB FUNCTION: Support and live out values and mission of The Lodges Company. Provide leadership and support under the direction of the LALD/Operations Manager, working in a collaborative nature to support the needs of a very challenging and diverse resident population as well as the goals of The Lodges Company. Other tasks include:

• Passionate about living out The Lodges Company core values.
• Oversite of community operations and outcomes as delegated by the LALD/Operations Manager
• Manage day-to-day community operations as assigned
• Support community to ensure compliance and state regulations are consistently met
• Lead, manage and hold staff accountable 
•  Support the interviewing and hiring process, collaborating with leaders to support the successful onboarding of new employees
• Manage and support ongoing education
• Oversight of community delegated tasks to ensure proper workflow.

• • Oversight of food and supplies budget compliance
  • Oversight of activity and supply management
  • Oversight of team schedules
  • Oversight of community engagement and outcomes
• Support employee performance, providing mentorship and training
• Boost employee engagement and morale while supporting a positive company culture
• Participation in Care Conferences as assigned
• Support leadership coverage as needed (weekends/evenings)
• Daily schedule management – identifying challenges and problem solving
• Support and role model for staff - Ready for Company, Customer Experience, and overall Resident engagement

Summary

The Operations Coordinator will report to The LALD/Operations Manager of The Lodges Company community, collaborating to provide leadership and support as identified. The Operations Coordinator will support the operations of their community to ensure high-quality programs and services are provided, allowing residents to live in the most beneficial environment.  In addition to supporting the operations of the community, the Operations Coordinator will provide direct care as needed.  The Operations Coordinator will provide mentorship while fostering teamwork, accountability, and alignment with The Lodges Company’s mission and values.