Regional Account Manager

Position:
Regional Account Manager

Company:
Acquia

Compensation:
$60,000 - $70,000 USD

Location:
United States

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts, engaging in day-to-day Account Management, mitigating customer escalations, and building strong cross-departmental relationships.

Responsibilities:
- Drive customer retention and identify upsell opportunities
- Responsible for account plan strategies that result in performance and/or improved customer experience
- Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews
- Build relationships with strategic leadership level customer contacts
- Exceed quarterly renewal and net renewal goals
- Partner with internal resources to resolve customer escalations or operational issues
- Coordinate with business users and procurement to ensure timely renewals
- Identify process inefficiencies and provide recommended solutions

Requirement:
- Proven track record of sustaining & growing complex relationships
- 2-5 years working in an account management role providing tech solutions to large enterprises
- Strong forecasting and analytical skills
- Energetic, smart, dynamic, and strategic
- Strong executive presence; ability to influence decision making
- Good communicator with the ability to articulate a strong value proposition
- Bachelor degree is required

Benefits:
- Competitive healthcare coverage
- Wellness programs
- Take it when you need it time off
- Parental leave
- Recognition programs
- And much more!