Customer Success Manager

Position:
Customer Success Manager

Company:
Webflow

Compensation:
- United States:
- Zone A: $148,500 - $175,000
- Zone B: $139,500 - $164,000
- Zone C: $130,000 - $154,000
- Canada:
- $144,500 - $170,000

Location:
Remote (Pacific Time; CA, BC & ON only)

Employment type:
Full-time Permanent Exempt

Work Arrangement:
Remote-first

Short Summary:
Webflow is seeking a Customer Success Manager to work with high-impact Enterprise customers, ensuring they achieve success with Webflow’s AI-native website experience platform. The role involves building relationships, guiding strategy, and driving adoption to influence growth and retention.

Responsibilities:
- Build strong working relationships with customers and key stakeholders.
- Learn customer goals and workflows to guide them toward meaningful wins.
- Support account strategy by helping customers adopt core features and best practices.
- Partner with Account Executives and Solutions Engineers for smooth onboarding.
- Conduct customer check-ins and business reviews to highlight progress and uncover opportunities.
- Manage the renewal process for your book of business to protect and grow revenue.
- Provide organized customer insights to improve product and processes.

Requirement:
- 3+ years in Customer Success, Account Management, or a client-facing role in SaaS or digital experiences.
- Familiarity with marketing and digital experience landscape (CMS, martech, SEO).
- Experience managing accounts with competing priorities and quick responses to customer needs.
- Strong organizational and project-management skills.
- Technical aptitude to learn and navigate complex products and tools.
- Proven track record in renewals and expansion revenue.

Benefits:
- Equity (RSUs) in the company.
- Comprehensive medical, dental, and vision plans.
- 12 weeks of paid parental leave and additional leave for birthing parents.
- Flexible vacation, paid holidays, and sabbatical program.
- Access to mental health resources and therapy.
- 401(k) with 100% employer match (up to $6,000/year) in the U.S.
- Monthly stipends for work and wellness expenses.
- Annual WIN bonus program for eligible employees.