Customer Success Renewals Lead

Position:
Customer Success Renewals Lead, Enterprise – SecuritiAI

Company:
Veeam

Location:
Costa Rica, San Jose

Employment type:
Not Specified

Work Arrangement:
Not Specified

Short Summary:
Veeam is seeking a Customer Success Renewals Lead, Enterprise to drive customer retention, adoption, and expansion across an assigned portfolio of Enterprise customers throughout the Americas, following its acquisition of SecuritiAI.

Responsibilities:
- Own the renewal strategy and execution for an assigned portfolio of Global Enterprise customers.
- Drive customer retention by proactively managing subscription renewals and minimizing churn.
- Develop trusted relationships with customer executives, security leaders, architects, and business stakeholders.
- Promote adoption of Securiti AI capabilities, including Data Discovery, Data Security Posture Management (DSPM), Data Classification, AI Governance, Data Privacy, and Compliance.
- Identify expansion opportunities through upsell and cross-sell initiatives.
- Collaborate with Sales Engineers to support technical discussions and demonstrations.
- Prepare renewal proposals, pricing, and commercial documentation.
- Manage customer health, renewal forecasting, and pipeline activities using Salesforce.
- Partner with Product Management, Engineering, Customer Success, and Support to ensure successful customer outcomes.
- Serve as the customer's advocate within Veeam.
- Meet or exceed assigned renewal, retention, and expansion objectives.

Requirement:
- 5–8+ years of experience in Customer Success, Renewals, Enterprise Account Management, SaaS Sales, or Subscription Lifecycle Management.
- Experience managing Enterprise software renewals and customer growth strategies.
- English and Portuguese speaking is preferred; Spanish speaking is a plus.
- Strong understanding of Cybersecurity, Cloud Security, Data Protection, Enterprise SaaS, or Security Software.
- Familiarity with AWS, Microsoft Azure, or Google Cloud Platform.
- Strong commercial, negotiation, and customer relationship management skills.
- Excellent written and verbal communication skills.
- Highly organized, self-motivated, and able to manage multiple priorities.
- Experience with Salesforce or similar CRM platforms.

Benefits:
- Competitive compensation and comprehensive benefits.
- Unlimited paid time off, 12 paid holidays, and additional global VeeaMe Days.
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
- Medical, dental, and vision coverage starting on your first day.
- Mental health support and therapy sessions.
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development and access to learning platforms.