Customer Success Engineer

Position:
Customer Success Engineer

Company:
Veeam

Location:
Germany (Remote)

Employment type:
Not specified

Short Summary:
The ideal candidate will be collaborative, articulate, organized, and possess a solid technical understanding of Veeam products, motivated by maximizing customer success and outcomes.

Responsibilities:
- Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
- Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
- Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
- Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
- Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
- Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Requirement:
- 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager).
- Advanced level of English and German.
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
- Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
- VMCE certification required (may be completed post-hire within an agreed timeframe).
- Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
- Excellent communication, cross-functional collaboration, and stakeholder management skills.

Benefits:
- Comprehensive Financial Security – Company-sponsored retirement savings, life insurance, and accident coverage.
- Generous Time Off – 30 vacation days per year, plus company-wide VeeaMe Days.
- Wellbeing & Mental Health Support – Access to confidential counseling and professional support services.
- Make an Impact Beyond Work – Paid volunteer time through the Veeam Cares program.
- Healthcare & Wellness Benefits – Healthcare support and wellbeing-focused programs (effective September 2026).
- Additional Lifestyle Perks – Lifestyle-focused programs and employee-friendly perks (effective September 2026).