Manager, Deal Desk

Position:
Manager, Deal Desk

Company:
Twilio

Compensation:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $106,320 - $132,900
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700
- Based in the San Francisco Bay area, California: $125,040 - $156,300

Location:
Remote - US

Employment type:
Full-time

Work Arrangement:
Remote-first

Short Summary:
Twilio is seeking a curious, action-oriented Manager for the Deal Desk Team to support the ISV and MarTech NAMER Sales team, leading non-standard commercial agreements from end-to-end.

Responsibilities:
- Build and maintain trusted working relationships with Sales leaders on the NAMER team.
- Oversee the team’s partnership with Sales to ensure commercially sound deals are structured.
- Lead the architecture, governance, and optimization of complex financial models and pricing frameworks.
- Act as a ‘Player-Coach’ for a team of analysts, managing deal flow and complicated deal work.
- Supervise end-to-end support for strategic deals, including pricing analysis and order form creation.
- Collaborate with other sales supporting teams to influence policy and process automation.

Requirement:
- A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations.
- Minimum of 2 years experience directly managing a team.
- Demonstrated ability to manage complex financial analysis and commercial customization.
- Excellent verbal and writing skills, with a detail-oriented skill set.

Benefits:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Participation in Twilio’s equity plan and corporate bonus plan