Bilingual Customer Service Representative

Position:
Bilingual Customer Service Representative – Luxury Retail - French-English

Company:
TTEC

Location:
Canada, Montreal, Quebec

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
As a French-English Bilingual Customer Service Representative, you will support customers of a global luxury retail brand, delivering personalized service and relationship-driven experiences.

Responsibilities:
- Deliver white glove customer support across channels.
- Provide expert product and fragrance recommendations based on mood, personality, and occasion.
- Anticipate customer needs and proactively offer thoughtful solutions.
- Maintain accurate records of customer interactions using CRM tools.
- Identify opportunities to elevate the customer journey and share insights with leadership.
- Contribute to a collaborative, high-performance team environment.

Requirement:
- Bilingual in French and English.
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support.
- Strong proficiency with CRM platforms and digital customer service tools.
- High school diploma or equivalent.
- Comfortable assisting customers and resolving requests on the phone.
- Computer experience.

Benefits:
- Base wage of $18 per hour.
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives.
- Supportive of your career and professional development.
- Inclusive culture and community-minded organization.
- Access to individualized coaching and thousands of free courses for growth.