Benefit Service Representative

Location: This is a remote position. Hours are Monday - Friday 10:00am to 7:00pm Central Time.

ESSENTIAL FUNCTIONS

• Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge.  Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel.
• Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications as necessary.
• Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence.
• Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly informs supervisor when escalated issues arise to determine correct course of action.
• Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed.
• Performs other duties as assigned by supervisor.
   

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent or equivalent years of applicable experience
• Former customer service experience and excellent telephonic communication skills
  PREFERRED EDUCATION AND EXPERIENCE
   
• Bilingual – English and Spanish fluency, verbal and written, per client requirement
• Working knowledge of insurance products, including core and voluntary benefits

Job Details
Primary Location: KS-Overland Park
Schedule: Full-time
Hiring Manager: Norma Lopez
Organization: BCInsourcing LLC
Anticipated Closing Date: Ongoing