Senior Enterprise Renewals Executive

Position:
AI-First Senior Enterprise Renewals Executive

Company:
Trilogy

Compensation:
$200k/yr

Location:
Remote

Employment type:
Full Time

Short Summary:
Enterprise renewals are changing. This role involves owning Trilogy's most valuable customer relationships while working alongside Fiona, an AI renewals agent. You'll focus on executive alignment, commercial strategy, and complex negotiations, enhancing the AI's performance with every interaction.

Responsibilities:
- Own executive relationships and commercial negotiations for high-value enterprise renewal accounts, including complex seven-figure, multi-year agreements.
- Partner with Fiona, using your judgment and customer interactions to improve its performance and autonomy.
- Analyze customer health, product usage, commercial history, and business risk to drive successful renewal outcomes.
- Use Salesforce and AI-driven workflows to maintain accurate forecasts and identify renewal risks early.
- Turn lessons from customer engagements into repeatable improvements for the renewals system.

Requirement:
- Proven ownership of enterprise renewals for accounts ≥$100K ARR.
- Achieving ≥90% NRR.
- Experience with complex multi-year renewals and AI-enabled systems.
- Strong executive communication and Salesforce proficiency.
- Comfortable working globally in a fully remote environment.

Benefits:
- Work with hundreds of software businesses on the Trilogy Business Platform.
- Opportunity to grow your career in a dynamic environment focused on innovation and top talent.