20d 4h ago
Senior Customer Success Manager
Toast·Technology
📡Remote In-Country
|United States of America$75k - $152k USD/yr
datasaas
Senior Customer Success Manager
Toast | Technology
2 weeks agoRemote In-Country
Full Time
United States of America
$75k - $152k USD/yr
Position:
Sr. Customer Success Manager I, SMB - On Demand, MLO
Company:
Toast
Compensation:
Zone A $95,000—$152,000 USD
Zone B $83,000—$133,000 USD
Zone C $75,000—$120,000 USD
Location:
United States
Employment type:
Remote
Work Arrangement:
Hybrid
Short Summary:
Toast creates technology to help restaurants and local businesses succeed in a digital world. Customer Success Managers (CSMs) engage with customers to drive their business success, particularly focusing on Asian-cuisine restaurants and Mandarin-speaking owners/operators.
Responsibilities:
- Live customer interaction, running demos, and delivering complex messaging concisely.
- Self-investment in technical knowledge growth.
- Leverage data for informed decision-making.
- Diagnose customer issues and develop strategies.
- Retain and grow SaaS revenue through consultative engagement.
- Drive activation and adoption across the Toast product suite.
- Engage in data entry, calendar hygiene, and report building.
- Act as the voice of the customer, gathering feedback for internal partners.
Requirement:
- Fluent/Bilingual in Mandarin Chinese and English.
- 5+ years of Account Management experience.
- Case/Queue Management Experience.
- General technical proficiency with various software.
- Proven track record of success in meeting goals.
- Strong virtual presence and excellent communication skills.
- Flexibility and adaptability in a fast-paced environment.
Benefits:
- Competitive compensation and benefits programs.
- Opportunities for personal and professional growth.
- A culture that embraces diversity, equity, and inclusion.
Sr. Customer Success Manager I, SMB - On Demand, MLO
Company:
Toast
Compensation:
Zone A $95,000—$152,000 USD
Zone B $83,000—$133,000 USD
Zone C $75,000—$120,000 USD
Location:
United States
Employment type:
Remote
Work Arrangement:
Hybrid
Short Summary:
Toast creates technology to help restaurants and local businesses succeed in a digital world. Customer Success Managers (CSMs) engage with customers to drive their business success, particularly focusing on Asian-cuisine restaurants and Mandarin-speaking owners/operators.
Responsibilities:
- Live customer interaction, running demos, and delivering complex messaging concisely.
- Self-investment in technical knowledge growth.
- Leverage data for informed decision-making.
- Diagnose customer issues and develop strategies.
- Retain and grow SaaS revenue through consultative engagement.
- Drive activation and adoption across the Toast product suite.
- Engage in data entry, calendar hygiene, and report building.
- Act as the voice of the customer, gathering feedback for internal partners.
Requirement:
- Fluent/Bilingual in Mandarin Chinese and English.
- 5+ years of Account Management experience.
- Case/Queue Management Experience.
- General technical proficiency with various software.
- Proven track record of success in meeting goals.
- Strong virtual presence and excellent communication skills.
- Flexibility and adaptability in a fast-paced environment.
Benefits:
- Competitive compensation and benefits programs.
- Opportunities for personal and professional growth.
- A culture that embraces diversity, equity, and inclusion.
Required Skills
datasaas
Required Languages
🇬🇧 English, 🇨🇳 Chinese