20d 22h ago
Lead Customer Success Manager
Tines·Technology
📡Remote In-Country
|United States of America$190k - $220k USD/yr
Lead Customer Success Manager
Tines | Technology
2 weeks agoRemote In-Country
Full Time
United States of America
$190k - $220k USD/yr
Position:
Lead Customer Success Manager
Company:
Tines
Compensation:
$190K-220K OTE
Location:
United States (Remote)
Employment type:
Not specified
Work Arrangement:
Remote (must be based in PST or MST)
Short Summary:
As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts. You will drive customer outcomes while working closely with Sales to uncover and capitalize on strategic growth opportunities.
Responsibilities:
- Drive Strategic Account Value & Retention: Accountable for net retention, customer health, and long-term strategic alignment across a portfolio of complex enterprise accounts.
- Partner with Sales for Account Growth: Work side-by-side with Account Executives/Strategic Account Managers to identify expansion vectors and co-develop account plans.
- Integrate with Technical Counterparts: Partner closely with Forward-Deployed Engineers (FDEs) to ensure technical delivery aligns with the client's business outcomes.
- Operate as an Independent Bar-Raiser: Build scalable Customer Success playbooks and elevate executive engagement standards.
- Cultivate C-Suite & Technical Sponsorship: Build relationships across business and technology functions to ensure alignment with corporate initiatives.
- Drive Business Outcomes & QBRs: Lead executive business reviews that demonstrate clear ROI and anchor the account for long-term growth.
Requirement:
- 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
- Proven history of partnering with Sales to identify and close upsells, expansions, and renewals.
- Deep experience collaborating with Forward-Deployed Engineers and product delivery teams.
- Self-motivated with a bias for action in fast-paced environments.
- Outstanding communication and presentation skills with a track record of advising C-level executives.
Benefits:
Not specified
Lead Customer Success Manager
Company:
Tines
Compensation:
$190K-220K OTE
Location:
United States (Remote)
Employment type:
Not specified
Work Arrangement:
Remote (must be based in PST or MST)
Short Summary:
As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts. You will drive customer outcomes while working closely with Sales to uncover and capitalize on strategic growth opportunities.
Responsibilities:
- Drive Strategic Account Value & Retention: Accountable for net retention, customer health, and long-term strategic alignment across a portfolio of complex enterprise accounts.
- Partner with Sales for Account Growth: Work side-by-side with Account Executives/Strategic Account Managers to identify expansion vectors and co-develop account plans.
- Integrate with Technical Counterparts: Partner closely with Forward-Deployed Engineers (FDEs) to ensure technical delivery aligns with the client's business outcomes.
- Operate as an Independent Bar-Raiser: Build scalable Customer Success playbooks and elevate executive engagement standards.
- Cultivate C-Suite & Technical Sponsorship: Build relationships across business and technology functions to ensure alignment with corporate initiatives.
- Drive Business Outcomes & QBRs: Lead executive business reviews that demonstrate clear ROI and anchor the account for long-term growth.
Requirement:
- 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
- Proven history of partnering with Sales to identify and close upsells, expansions, and renewals.
- Deep experience collaborating with Forward-Deployed Engineers and product delivery teams.
- Self-motivated with a bias for action in fast-paced environments.
- Outstanding communication and presentation skills with a track record of advising C-level executives.
Benefits:
Not specified
Required Languages
🇬🇧 English